Reservations Supervisor

☞ Rosewood Hotels

View: 107

Update day: 07-05-2024

Location: Washington North East

Category: Executive management Production / Operation

Industry: Restaurants Food & Beverages Hospitality

Position: Mid-Senior level

Job type: Temporary

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Job content

Rosewood Washington DC

Ideally located in the charming neighborhood of Georgetown, alongside the historic C&O Canal, Rosewood Washington, D.C. features 55 rooms, 12 suites, and 6 townhouses. The hotel, which opened in 2013, offers ample privacy, bespoke guest services and a tangible connection to the culture and traditions of the nation’s capital.

In addition to its enviable location, Rosewood Washington, D.C. presents its guests with peerless amenities and facilities. Overlooking the picturesque canal, CUT by Wolfgang Puck and CUT Bar surprise and delight with a creative, seasonally inspired menu and masterful libations. On the rooftop, CUT Above, a wraparound bar and lounge area boasts a stunning indoor-outdoor swimming pool and sweeping views of the Potomac River, Washington Monument, Roosevelt Island and the spires of Georgetown University. Fitness and spa services, private dining and meeting venues, and a calendar of intriguing curated events and occasions round out the hotel’s remarkable offerings.

Reservations Supervisor

OVERVIEW: Maintain occupancy and average rate through control of room inventory. Assist as departmental liaison for sales and front office. Run daily and weekly forecasting reports.

Responsibilities
  • Support, maintain, adhere to and train all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.
  • Maintain complete knowledge of:
  • All hotel facilities/services, hours of operation.
  • All guest room layouts, bed types, decor, appointments and locations.
  • Room availability for any given day.
  • Restricted dates, rates and room types.
  • All room rates, packages and promotions.
  • Specific arrangements between hotel and travel agencies, corporate reservations center.
  • Entertainment/special events scheduled in the hotel.
  • Daily review of all new, modified and cancelled reservations to ensure accuracy
  • Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
  • Assist with all guest preferences and arrangements prior to arrival.
  • Pre-arrival communication with guests to ensure we are fully prepared for their arrival.
  • Conduct weekly arrival meetings with Managing Director and Front Office to ensure we are fully prepared for guest arrivals.
  • Build and maintain group blocks in OPERA for Sales Department.
  • Accurately input group rooming lists.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Forecast room occupancy on a daily and weekly basis.
  • Coordinate and track all advance deposits accurately.
  • Coordinate all group sales by tracking inventories and billing instructions.
  • Conduct month-end reports tracking.
  • Designate and apply appropriate travel agency commissions.
  • Process agency commission on a weekly basis.
  • Ensure proper training of all front office staff in the reservations function.
  • Attend all staff and front office meetings and communicate pertinent information to the team.
  • Maintain the yearly calendar of sold-out dates and special events.
  • Assist callers with dining room and outlets reservations and amenity orders.
  • Supervise the reservations department, systems and processes (and employees if applicable).
  • Conduct reservation team reviews.
  • Assist with screening all arriving associates per COVID-19 standard operating procedures.
  • Assist with lunch schedules and support in the cafeteria per COVID-19 standard operating procedures.
  • Assist with hotel deliveries per COVID-19 standard operating procedures.
  • All other assigned duties as required.
The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.
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Deadline: 21-06-2024

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