Reservations Agent

☞ Mploy Staffing Solutions

View: 101

Update day: 11-06-2024

Location: Verwood South West

Category: Consulting / Customer Service IT - Software

Industry: Marketing Advertising Automotive Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Our client a national supplier of rental vehicles is seeking Reservation Agents to join them on a permanent basis. You will be the primary point of contact for your customers and all rental suppliers, either directly or indirectly. You’ll deliver a high quality and efficient service by ensuring processes are followed resulting in the smooth delivery of vehicles ensuring all client requirements are met. Maintain and manage rental request in line with the business requirements and guidelines.

You Will

Source appropriate hire vehicles meeting the client’s needs, negotiating with Hire suppliers, including within the internal branch network. Update referrers and clients on the progress of sourcing a vehicle and ensure that Service levels are achieving the required standard. Ensure all inbound calls are answered within service level agreements and in a professional manner meeting call targets and individual objectives. To ensure all main objectives are completed whilst continuing to monitor and maintain the work flow within the team, striving to achieve a clear work list by end of day. Accurately work within agreed procedures to ensure all required information is taken and recorded and in certain cases authorised by the insurer. Accurately and efficiently administer all relevant paperwork and post call "wrap up", including the in house database to capture detail of the call. Build rapport with customers and referrers, communicating effectively to correctly identify client needs.. Work within agreed service level agreements and achieve monthly targets Be able to resolve customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner including front line complaint notification & management. Produce daily reports and paperwork. Adhere to company data protection policy. Contribute/assist in championing the need for continuous improvement, seeking to improve processes and efficiencies. Work towards individual and team targets. Any other ad hoc duties as required by the business.
The role of central reservations agent would suit someone from a customer service background with excellent communication skills and attention to detail.

Based in Verwood own transport would be beneficial. This is a permanent position starting at £9.14PH.

Apply now for immediate consideration.
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Deadline: 26-07-2024

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