Repairs and Boutique Administrator - BREGUET - Swatch Group UK

Job description

Main Function

To take responsibility for the management of Boutique administration (with the assistance of the team).To manage, develop and administer the repairs and spare parts systems that are already in place. Assist the team to provide the highest levels of client experience in all aspects of the customer service and administration.

Key Responsibilities

• Provide the highest levels of client care in all interactions.
• Manage, develop and administer the repairs and spare parts systems, in order to offer the most comprehensive, pro-active and informative repairs and spare parts service available.
• Take responsibility for a number of administrative and back office tasks, including; sales reports, stock file report, stock care and loss prevention processing of tax-free sales, and a number of other administrative tasks.
• Be the first line in dealing with client complaints during the repair and strap order process.
• Maintaining the high standard of presentation of the boutique back office and admin systems.
• Client facing when necessary, assisting the team with booking in watches and liaising with clients regarding their repair or other enquires.
• Creative input to help drive administrative, sales and client experience standards forward.
• Creation and implementation of new and improved repair, client and general administrative systems.
• Assist in the organization and planning of client and team events.

Key Skills

• High level of organizational and administrative skills.
• Immaculate presentation.
• Good communication skills.
• An enthusiasm for people and for the product.
• The ability to work as part of a team, and promote the team values.
• Demonstrating initiative, creativity and a desire to learn.

Hours 9.00am to 6.00pm Monday to Saturday working a 5-day flexible Rota, subject to change at any time.

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