Relationship Manager for Int’l Cruise and Commercial Shipping Industry

Job content

Global Services Ltd. supplies a huge range of tools, spare parts, equipment and consumables to the ever-evolving superyacht, cruise and commercial shipping industries worldwide.

With over 25 years’ experience and hubs in Exeter and Rotterdam, our expert team has an enviable track record of building trusting, long-standing relationships and exceeding the expectations of our clients. Our teams are passionate about all-things maritime and this reflects in everything we do.

To support our ongoing growth strategy, we are on the immediate look-out for a dynamic Relationship Manager who can take personal accountability for managing all aspects of Global Service’s business relationship with a portfolio of our cruise line and commercial shipping customers.

This involves building first class relationships with their account managers and buyers, establishing their procurement requirements across a broad range of product categories and sourcing the best suppliers and products to meet their needs.

Purpose of the role

• To delight and create value for our customers and supply chain
• To take personal accountability for managing all aspects of Global Service’s business relationship with an assigned portfolio of commercial cruise and shipping customers
• To enhance the reputation of Global Services as the trusted market leader

Key Performance Indicators for the role

• Conversion of quotes to orders
• Onboarding new customers
• Lifetime value of customer
• Collected Revenue
• Customer Net Promoter Score
• Proactive sales and customer service behaviours

Key Responsibilities

• Process all customer enquiries, quotes and orders ensuring customer needs are correctly interpreted, identifying the right products to sell
• Process purchase orders on suppliers, ensuring best pricing, delivery and terms
• Monitor deliveries from suppliers and advise customers on a regular basis of the delivery progress with their orders
• Work closely with our Expeditor and Logistics teams in the UK and Netherlands, ensuring work is delegated effectively with clear deliverables and communication between colleagues
• Proactive follow up of all quotes to maximise conversion to orders
• Proactive outbound targeting of new and/or dormant customers to re-engage with them and grow business between us
• Identify new areas of business and target accordingly (i.e. offer our services to other buyers and departments)
• Co-operate with sales team to ensure the best products, fulfilment and delivery options are offered to customers
• Learn and develop new skills and attend training specified by the company
• Provide market intelligence to the Head of Sales
• Keep up to date on proposed legislation and its impact on our customers and suppliers
• Attend trade shows, visit customers and shipyards in the UK and internationally when required

Person Specifications/Attributes

• Clear, empathetic, positive interpersonal and written/verbal communication skills
• Seeks to understand before seeking to be understood with colleagues and customers
• Significant sales and/or customer account management experience
• Great time management to maximise efficiency and productivity of workload
• Resourceful in meeting customer needs
• Passion for customer service and to develop and maintain sustainable relationships
• IT literate with experience of Outlook, Word and Excel and the ability to learn new systems
• Thirst for knowledge of market trends/intel
• Current knowledge of the national and international maritime industry an advantage

Wage, Working Hours & Benefits

• Mon- Fri, 8.00-5.00 with 1 hour for lunch and additional breaks
• £24,000 - £27,000 plus generous monthly commission and incentives
• Based at our office in Sowton Industrial Estate, Exeter
• 25 days’ holiday, plus Bank Holidays and your birthday off
• Great working environment
• Referral bonus scheme
• Monthly colleague awards
• Mental and physical health and wellbeing benefit programme
• Personal and professional development programme
• Social team coordinating regular events

If you feel that you have the skills, attitude, and personality to meet the above then we would like to hear from you.

Job Type: Full-time

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Free parking
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Exeter, EX2 5GL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 19/09/2023
Expected start date: 10/09/2023