Regional Operations Manager – Services and Solutions (South)

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Regional Operations Manager – Services and Solutions

South, UK

THE OPPORTUNITY

We have an immediate opportunity for a Regional Operations Manager covering the south of the UK. Candidates with an operational background are a logical fit, but we will consider those who demonstrate talent, drive and a proven track record of strong business partnerships, contract management, continuous improvement, and experience of remote people management.

We are looking for an exceptional, results driven, person who can manage both our contractual commitments to customers, business requirements, as well as leading and managing a direct team of Area Service Managers and indirectly a wider team of fleet operators who work in our customer depots.

Our ideal candidate is someone who has a working knowledge of the truck tyre business, ideally in the PSV sector with practical hands-on experience of commercial managed contracts. Ideally you will be results focused, business intelligent with experience of improving and transforming operational functions. The preferred candidate will have experience of budget setting and control to group financial targets and a proven track record of creating and implementing solutions to contractual/customer issues.

WHY MICHELIN?

Here’s why we think you should build your career at Michelin.

Brand Reputation - The potential success and quality of work life of an Operational Manager is highly impacted by the reputation of the company and quality of the products and services they represent. Michelin is among the top brands that has reached iconic status, with overwhelmingly positive brand awareness.

Products and Services to be Proud Of – You will be representing the leading products and services in the segment, known for their reliability and technological innovation.

Your Best Way Forward – Finding the best way forward is the company’s core interest. That includes our advanced career management approach that helps you move forward in your career with a personalized career path.

What You’ll Do

• Monitor through KPI’s the implementation of contracts in your region. Distributing work instructions and monitoring performance of Fleet Operators, Monitoring operational costs within your area)
• Promote a Safety culture and ensure that all SES locations are properly risk assessed and all adequate PPE is used.
• Achieve the maximum possible value extraction from our products.
• Ensure that all our Fleet Operators are given the training and development necessary to be successful in their role.
• Manage the resources to ensure that the costs of service targets are met whilst respecting budgetary requirements
• Follow Operational KPI’s and improve performance of his/her team
• Supports staff in taking independent action, providing coaching along the way.
• Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
• Works with sales strategy and planning partners to ensure forecast accuracy, maximization of opportunities and development of plans to deliver against organisation’s objectives.
• Create, implement and drive change and adapt business methods – looking to constantly improve the performance of the operation within your area
• Organise and lead regular customer review meeting to identify customer and Michelin needs and requirements
  

What You’ll Bring

Successful Candidates will have

• Knowledge of, customer relations, budget management, needs analysis, team management experience and clear understanding of the challenges of remote working
• Strong communication skills; professional and engaging presentations, one-on-one conversations, written correspondence
• High degree of initiative and ability to work independently
• Willingness to participate in a comprehensive, results-focused training plan from our training centre in Stoke-on-Trent
  

Additional Competencies We Look For

Four (4) or more years of operational management experience is ideal

Strong computer skills; proficiency in Microsoft Word, Excel and PowerPoint

Experience using bespoke IT management systems

Moving Forward Together: Apply Today!

Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles.

Michelin also offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, Michelin publishes travel guides, hotel and restaurant guides, maps and road atlases.

Michelin is recognized as an employer of choice by the people who work here. They stay at Michelin because they have careers with a purpose at a company with a purpose. In fact, more than 97 percent of Michelin employees say they choose to move forward together with our company each year.

Michelin takes an advanced approach to career development, ensuring that you will come for a job but stay for a career. More than 75 percent of our managers are promoted from within, and we offer multiple career development paths to challenge employees to grow and realize their purpose across the span of their individual careers.

Apply now and start your own mobility journey with Michelin today.