Regional Manager

Job content

Job Role: Regional Manager (Ref 2654)

Location: Wales

Job Sector: Property Services

Hours: 35 per week

As Regional Manager you will contribute to our vision of being the leading residential property manager, as recognised by others by:

• Adopting a proactive and strategic focus, having overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.
• Ensuring all employees provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service.

The Regional Manager reports to the Director and has a team of up to 10 direct reports and other indirect reports, depending on the operational division.

About You

You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

As an experienced people manager, you will be an inspirational leader who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality.

An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders, you demonstrate this through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard.

You will be high level, commercial thinking and resolution focused with the ability to be flexible and creative in your approach. You will also be able to work across functions to reach the best solutions for all challenges.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Plan and adapt resource requirements to allow for team capacity enabling them to deliver effectively.
• Identify and deliver on-going training needs to support the development of direct reports, utilising appropriate internal and external methods and support as well as conduct frequent reviews with development managers providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Lead, mentor and develop your team of development managers to ensure service is delivered to the highest standard
• Lead profitability reviews with development manager’s to ensure schemes remain profitable and are provided with the required and agreed level of service.
• Lead and support development manager action plans for "at risk" schemes ensuring preventative measures are in place for those that are vulnerable.
• Collaborate with our procurement team providing feedback and support to the Contractor Network, continuously seeking value for money and best service to customers.
• Monitoring and auditing KPI’s for the regional portfolio to adhere to compliance and Health & Safety policies and procedures.
• Develop and lead the 12 month regional operational strategy in line with the divisional strategy.
• Able to advise on building structures and components and to supervise major works project deliverables to ensure excellent customer care, exemplary contractor performance and project completion within scope and specification.
• Support development manager’s and cross-functional teams to actively conclude complaints and actions, handling escalated complaints where necessary.
• Review and improve quality of internal and external customer communication within the team alongside accuracy of accounts.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.