Recruitment Manager

Job content

We are recruiting for an energetic and self-driven Recruitment Manager to join our busy recruitment team. You will work in conjunction with the UK Recruitment Manager, UK Recruitment Hub and site leadership team to support business growth alongside maintaining existing established business contracts.

SUMMARY OF JOB RESPONSIBILITIES

• To provide a high quality and proactive service to both internal and external customers, meeting both corporate and statutory requirements, encompassing all aspects of recruiting and adding value in support of the Company’s business objectives.
• Provide advice and guidance to the site leadership team on best practice in human resources recruiting and compliance with employment legislation, and internal security and audit procedures
• Work closely with the HR Manager in the development of a performance driven culture, which encourages individual ownership of results and associate development
• Own all on site assessments and interviews. Conducting where appropriate and ensuring interviews are carried out to a prescribed standard if conducted by others.
• Partner with onsite Operations and the Recruitment Hubs to ensure the Hire Plan is up to date and adhered to.
• Ensure a high quality candidate experience at interview and onboarding.
• Work closely with the Resourcing Hubs to ensure a consistent quality and quantity of interviews are booked.
• Drive applicant flow locally through engaging with job centers/colleges, flyer drops etc.
• Manage the hire plan for all on site campaigns liaising between onsite Operations and the Recruitment Hubs.
• Partner with onsite HR and Learning to focus on decreasing leavers in training.
• Responsibility for leavers up to 60- 90 days.
• Ensure Day 1 and Induction is a positive experience for all new starters.
• Responsibility for the quality of all site based agent hires.
• Recruit for non-agent site based roles with support from Recruitment Hubs as appropriate.
• To ensure that the company remains fully compliant with changes to employment law specifically relating to GDPR and Eligibility to Work.
• To support the HR Manager and Learning manager in the effective onboarding and induction onsite.
• To take personal responsibility to understand and comply with all company and client security requirements and policies.

KNOWLEDGE/ABILITIES/SKILLS

• CIPD/REC qualified or equivalent would be desirable.
• Excellent knowledge of current employment legislation.
• Experience working with high volume recruitment within short timescales would be desirable.
• Commercially astute.
• Excellent communication, interpersonal, facilitation and influencing skills.
• Ability to work with staff at all levels.
• Ability to lead and drive change initiatives, with good understanding of the principals of change management.
• Ability to be hands on but also able to work on strategic projects.
• Ability for problem solving, conflict resolution, motivation and negotiation.
• Assertive with a can do attitude.
• Attention to detail.
• Candidates must have proven experience within a fast paced, highly energetic environment, and be able to make positive contributions towards business improvement and teamwork.

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Salary:

£35,000 - £45,000 pa plus 10% quarterly bonus