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Recoveries Specialist Investigations and Insolvency
View: 103
Update day: 21-05-2024
Location: Sale North West
Category: Other
Industry: Strategic Management Services
Position: Entry level
Job type: Full-time
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Job content
Role ProfileTo support our Debt Recovery team and the wider business on the management of insolvency, PTSO, Tracing, Gap site investigation and credit risk referrals. This is a multi task based role with a focus on an investigative mindset and ability to understand business structure and interpret credit reports.Responsibilities Of The Role- Review PTSO/Insolvency notifications from company house and take required action internally. Ie. Objection/Cease of service.
- Liaising with insolvency practitioners/reviewing key paperwork.
- Follow the GAP site investigation process for Scottish Water sites.
- Complete trace requests in order to locate a customer location or key missing information that may support the debt recovery process.
- Carry out Land Registry checks to locate Landlord information.
- Review credit check requests for new business in the communications space.
- Work collaboratively with collections, sales, debt recovery to provide quality feedback on an investigation work.
- Develop an in-depth knowledge of Verastar’s systems, processes, products and services.
- 1. Process Adherence
- 2. Query Resolution SLA
- 3. Call Quality & Compliance
- 4. Ticket SLA management
- Previous experience in a Debt recovery role, preferred but not essential.
- Previous experience in handling insolvency/PTSO/tracing is preferred.
- Previous experience in GAP site management, preferred but not essential
- Strong communication skills; both written and verbal.
- Excel & Word literate.
- A proven stable employment record.
- Excellent written and verbal communications skills. Flexibility in communication styles to accommodate individual colleagues.
- High level of attention to detail and organisation, with a sense of ownership, pride and
- responsibility for the accuracy of your own work.
- The drive and determination to improve our collector’s knowledge in the role making it easy for our customers to deal with us.
- A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
- A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.
- Approachable, respectful and ability to gain trust from others.
- Insolvency & tracing experience
- IT literate
- Stable employment record
- Core benefits including pension contributions and life assurance
- Great discounts on 100s of high street and online stores
- 25 days holiday rising with service up to 28 days
- Your birthday off every year
- Option to buy up to 10 extra holidays and sell up to 5 holidays per year
- Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.
- Hybrid working – option to work three days from home if you choose.
- Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
- Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
- Full time/Permanent contract of 37.5 hours per week
- No weekends and every bank holiday off
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Deadline: 05-07-2024
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