Receptionist/To go host Urgently Required in LIVERPOOL

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1004764014533295

Barclays Wavertree (Liverpool)
Dale House,
Wavertree Technology Park,
Liverpool
L7 9PQ

Pay Rate 11.55

10th Aug 2023 - 31st Dec 2023

Key Responsibilities

Hosting operations:

• Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
• Dealing with guest and colleague enquiries promptly and politely.
• Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
• Using the existing process and technology, assist in room booking and guest arrivals
• Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
• Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
• Deliver occasional surprise and delight or pop-up events.
• Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalised service in the moment whilst also predicting and anticipating future needs.
• Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
• Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
• Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
• Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
• Assist in driving high colleague participation in all workplace/curated experiences.
• Facilitating warm and engaging tours of the entire campus to new employees and visitors.

Desk operations:

• Assist the team with preparation of reports
• Assist team with the creation and implementation of all events and activations on site
• Management of the daily service delivery of the curated experience vendors/activations
• Conduct periodic review and revision of base building documents for your respective floor
• Manage Colleague concerns received in line with general standards

Qualifications Required

• Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
• High School or College Degree
• Proven track record of providing stellar customer service
• Proven ability to function successfully within a strong team environment
• High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
• Excellent telephone skills and verbal communicationWork Environment

Work is performed in an office setting
Desk work accounts for approximately 30% of the time
Walking/inspecting/engaging with colleagues/hosting activations the site 70% of the time
Must be able to lift a minimum of 25 pounds
Must be able to work under pressure and time deadlines during peak periods

Other
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

We are an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace.

DBS
CV
Right to Work
3 Years Employment History

Job Types: Full-time, Temporary contract, Temp to perm
Contract length: 7 days

Salary: £10.42-£13.00 per hour

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• security: 1 year (required)

Language:

• English (required)

Licence/Certification:

• SIA (required)

Work Location: In person