Receptionist/Team Clerk

Job overview

We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced Receptionist/Team Clerks and the wider administrative and clerical team.

The successful post holder will be required to work at The Basset Unit, Longreach House, Redruth to provide an efficient reception and administrative service to the West Integrated Community Mental Health Team and Dementia in Older People’s Mental Health Service.

The post holder should demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.

Essential skills required for the post include – excellent telephone manner, strong interpersonal skills, excellent organisational skills, ability to prioritise tasks, effective time management, the ability to work calmly under pressure and to have some office/clerical experience.

Longreach House site offers free staff car parking on site, with close by public transport links.

This is a part-time post working 15 hours per week on a Monday and Tuesday 8.45 a.m. – 5.15 p.m.

Main duties of the job

To communicate with a wide range of people including service users, professionals, carers and the wider NHS community.

To undertake reception duties including front of house and accurate message taking from patients, carers, work colleagues and other organisations.

To ensure up to date information is displayed and available for patients and visitors.

To undertake typing duties as required.

To ensure external and internal mail is processed efficiently.

To maintain and manage room booking system.

To provide cover for other administration colleagues within the wider team as necessary, e.g. attend meetings, take and transcribe minutes, follow through actions noted and disseminate information as required and where necessary.

To be able to use RiO, the Trust’s electronic health record system. This will include checking data for accuracy and to ensure it is recorded and synchronised correctly, scanning and uploading clinical information as required.

To accurately input and retrieve information from the Trust’s computerised Information Systems.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff
• Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• NHS Pension Scheme
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

We are committed to diversity and equality of employment including the employment of current and former service users.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.