Receptionist

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

We’ll broaden your horizons

Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you’ll enjoy a friendly and supportive environment – and plenty of variety to keep you on your toes. Want to play your part in our international operation?

In this role you will:

• Responsible for the provision of a professional reception facility, acting as the first point of contact for staff, visitors and contractors attending the office, handling any incoming calls in an efficient and courteous manner, answering, where appropriate any queries and taking and passing on messages.
• Provide an exceptional staff and visitor experience by receiving all staff and visitors in an efficient and courteous manner, logging their arrival and departure and ensuring adherence to any H&S regulations as required.
• To assist in providing a welcoming, positive and safe experience for new staff and for staff returning to the office by carrying out health & safety inductions, office tours as well as being responsive and helping to create a positive impression at all touch points.
• Primary responsibility for desk, car park and meeting room bookings using the systems available ensuring H&S guidelines are followed where required.
• General office support including the following:
  • Incoming Post - Sorting, logging and electronic distribution of mail
  • Outgoing Post & Couriers - Arranging courier/outgoing post to collect/deliver as required, Administrative Support - printing/binding/scanning of documents as require
  • IT & Printers - On-site liaison for IT issues replacing cables/equipment when necessary and assisting with desk set ups. Ensure all printers are stocked and checked at the beginning of every working day to ensure all are working. Reporting any faults that cannot be rectified on site
  • Kitchens – Ensuring stocks of catering supplies are maintained for staff usage and kitchens are operational.
  • Stationery – Ensuring stationery levels are maintained and replenished as required.
• Providing excellent customer service to all internal staff and external visitors.

When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:

• Good knowledge of all Microsoft packages
• Previous experience of reception within legal or professional services
• Well organised with strong customer service skills
• Excellent attention to detail
• Willing and enthusiastic with the ability to be flexible when it comes to managing and organising their workload.
• Ability to deal with competing requests in a confident and mature manner, weighing up urgency and deadlines to decide on priorities. Will use the wider team to get work done as necessary. Advises managers when they can expect their work if unable to process promptly.
• Has a flexible approach and is adaptable. Is a team player willing to make a contribution to the wider team. Advises colleagues when has spare capacity to help and or is in need of support. Mutually supportive of others and willing to help in different departments as required.
• Is receptive to new ideas and remains focused during times of change and promotes change amongst team by own behaviour.
• Presents a professional appearance and attitude at all times, as may be required to meet and greet clients.
• Discreet when handling confidential information.
• Is confident with communication. Recognises that different people require different approaches and adjusts style appropriately.

We’re in it together

At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well as offering support with tuition and professional qualifications, we also provide the following benefits, as standard:

• 25 days’ holiday
• access to a personal pension scheme, with matched employer contributions;
• life assurance cover;
• and income protection insurance.

That’s not all. We understand that everyone is different, so we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, they can:

• buy up to ten days’ extra holiday;
• add on private medical, personal accident, dental insurance or travel insurance;
• enrol in our Bike to Work scheme;
• enjoy discounts off cinemas, dining, and gyms;
• receive an interest free season ticket loan or interest free graduate loan;
• access childcare vouchers;
• take an online health assessment and utilise our employee assistance programme.

We’re looking forward to the future

At BDO, we’re big enough to make the difference and collaborative enough to never lose sight of where we’re going. We know that it’s our people that make our success possible. Across our 17 UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they’re fuelling Britain’s economic engine. Behind every complex client challenge and every untapped innovation, they’re there: ensuring we continue to find the right combination of global reach, integrity and expertise. That’s why we’re always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times.

Are you ready to join them?