Receptionist

Job content

Job Purpose

To provide a professional customer focused Reception and Telephonist service to MDIS companies ensuring efficiency and understanding at all times, when dealing with callers and to undertake administration work when required to support Customer Services Unit (CSU).

Overview of Responsibilities

• To deliver the best possible customer service when dealing with existing or potential customers
• Ensure telephone callers receive prompt, courteous and professional attention and that messages are taken when required and passed on in a timely manner
• Greet personal callers promptly, courteously and deal with their enquiries in an efficient and effective manner, calling upon other staff as appropriate and ensuring visitors sign in via the Inventry system upon arrival and departure, and generate a pass for the visitor.
• Provide refreshment to visitors on arrival and as required
• Provide administration support as directed by CSU Management.
• Monitor stationery levels and generate orders were required.
• Maintain a semblance of order in the stock room
• General office duties, as required
• Log and distribute all incoming post to relevant departments
• To manage daily outgoing post by collecting, franking and recording for special delivery on day of receipt.
• The duties and responsibilities in this job description are not exhaustive and you may be required to undertake other duties that may be required from time to time as requested by management .

Experience / Skills

• Excellent knowledge, understanding and experience of Customer Services
• Good verbal and written Communication skills
• High level of interpersonal skills, with an ability to deal with people at all levels
• Demonstrable ability to use own initiative and flexible in personal approach
• Undertake any other duties as reasonably required.

Why work for us?

We provide 10 or 12 year structural warranties also known as latent defects insurance supported by a risk management site inspection regime throughout the build process. Working alongside developers, builders etc. to get things right on-site, first time - is what makes us tick, but it takes dedicated staff from a range of disciplines to enable us to do this. With our head office on the Wirral and hub offices based across the UK, we have opportunities across the UK which are office or home based.

The Benefits of Working for MD Insurance Services

Our employees are at the heart of everything we do. We currently have a lot of live vacancies at MD Insurance Services and, although from the outside looking in we might look like just another insurance company, we want to show you why MD Insurance Services is such a great place to work! As well as being able to offer you a rewarding career, we also provide a range of market leading employee benefits that extend to outside your working life!

We have an impressive Benefits Package.

All roles come with an impressive range of company benefits available following successful probationary sign off:

• Income Protection and Legal & General Employee assistance programme
• BUPA Healthcare (includes fitness, health and well-being
• related savings)
• Death in service (3 x annual salary)
• Enhanced Maternity & Paternity Cover