Receptionist & Community Associate

Job content

The Growth Company’s (GC) Business Growth Hub team has an exciting new vacancy for a Reception & Centre Associate to support the smooth running of the brand-new Fire Up Rochdale co-working facility.

The co-ordinator will provide day to day co-ordination of all centre and reception services at the Rochdale Fire-Up centre whilst supporting the centre manager to develop and grow the workspace service.

Please note that the Centre is open from 8am to 6pm (Monday to Friday).

Key Responsibilities:

• Support the Centre Manager in all aspects of the smooth running of the centre and customer satisfaction
• Primary point of contact for client queries
• Be the liaison for tenants on a day-to-day basis, ensuring all tenants and visitors receive exceptional customer service
• Provide a professional and pleasant welcome to customers, callers and visitors
• Monitor the co working facility to ensure all areas are kept clean and tidy and maintained between bookings
• Maintain accurate client records on CRM
• Develop and deliver marketing/sales activity
• Creating management reports for the Center Manager
• Order and manage stationary & equipment for the building
• To ensure that building standards are maintained, repairs/maintenance activity is logged, reported, and actioned, to keep the building to a high standard
• Log Cleaning issues/premises faults maintaining standards
• Ensure tenants are billed effectively
• Gather costs/options and put forward recommendations
• Open and close the facility as per requirements

About You:

• Strong customer focus
• Excellent written and verbal communication skills
• Enthusiastic, flexible, adaptable, and committed to succeed
• Have a positive, can-do, hands-on attitude and outlook

Skills Required:

• Previous experience in a similar role is desirable
• Previous experience of working in a client facing role within the serviced office environment or hospitality industry
• Good knowledge of Microsoft Office.
• Ability to deal with people from different environments and at all levels
• A great deal of tact and diplomacy, whilst remaining assertive

As part of our commitment to increase the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum requirements for a role. This commitment applies to candidates who have a disability or are from a Minority Ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from a Minority Ethnic community or have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. Providing that you meet the minimum criteria for the role, you’ll then be invited for an interview. Your guaranteed interview application will only be shared with the recruiting Manager and our Internal Recruitment team.

The GC has now committed to ‘Ban the Box’. Ban the Box is a campaign to increase opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

The Growth Company aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles.

Should you apply for any of our roles, we will be completing interviews virtually or face to face, dependent on the role. This will be explained further should you reach interview stage. We will be more than happy to explain the measures we have put in place, ahead of you attending any of our premises.

Reasonable adjustments for interviews, whether virtual or face to face, will be considered.

If you require support with the recruitment process, please contact or Internal Recruitment team at careers@growthco.uk or call us on 0161 237 4447.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Qualifications

Excellent verbal and written communication skills. Exceptional Customer Service, Ability to communicate at different levels