Receptionist/Administrator - 30 hours per week

We currently have an opportunity for a Receptionist / Administrator to join our team at Hampshire Lakes retirement village.

This is a 30 hour per week post, working a 2 week rolling rota, 1 week 8am - 2pm and the following 2pm - 8pm

Reporting into the Administration Manager,responsibilities will include:

Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.

Escalate concerns or issues as appropriate.

Assist with the compiling of monthly billing data

Raising PO order documentation & tracking the order through the full delivery lifecycle

Assisting with the onsite events publications

Required knowledge & experience:

Previous experience of working in an office environment

Previous experience of working within a customer care role is desirable but not essential

Understanding of confidentiality and data protection (training will be provided)

Required skills:

Basic computer knowledge. Well organized with good planning skills.

Presentable, approachable and with a friendly personality.

Able to work individually and as part of a team.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to be able to fulfil this role

At Hampshire Lakes, contemporary design, traditional architecture and an idyllic lakeside setting come together to create a beautiful retirement village in Yateley.

Set in the historic county of Hampshire and located within 9.5 acres of natural woodland, our retirement village provides a carefully selected range of accommodation alongside extensive communal facilities to meet the varying needs of our residents.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.