Job type: Temporary

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Job content

28th October 2021

We are currently recruiting a Receptionist/Administrative Assistant to join our team at Gateshead. This is a temporary position to cover a period of maternity leave and will last 12 months. We expect the position to start in January 2022.

To apply please send a CV and cover letter to Rachel Floyd at applicants@benhoarebell.co.uk or to 19 John Street, Sunderland, SR1 1JG. The deadline for applications is 5.00pm on Friday 19 November 2021.

JOB DESCRIPTION

Presently based at: Gateshead

Supervised by: Senior Receptionist

Overview

Ben Hoare Bell LLP is a well-established firm of solicitors operating from four sites in Sunderland, Gateshead, Newcastle and Middlesbrough.

The firm has a strong ethical base and wishes to remain committed to operating within the publicly funded area of legal work, offering a high-quality service to people regardless of means. The firm has grown considerably in recent years and despite the changes in legal aid is planning to expand further.

On occasion the post holder may be required to provide support at other offices or locations from which the firm operates.

Main Duties and Responsibilities

  • General

To work in reception and to undertake other administrative and departmental tasks/duties.

  • Call Handling

To answer calls in a polite and professional manner. To take sufficient details and provide a helpful service to all callers. Where appropriate to transfer calls to colleagues and/or take detailed yet concise messages.

  • Work with other agencies and the public

To deal with a range of individuals and agencies in a friendly and efficient manner.

To give and obtain relevant information subject to the duty of confidentiality to the client.

  • Reception

To provide front of house cover for the senior receptionist when required.

  • Administration

To undertake a range of administrative tasks relating to case files as and when required.

  • Office Environment

To assist in work which maintains the fabric and quality of the work environment.

This Job Description is not intended to be a complete and detailed statement of the responsibilities of the post.

The Post will be reviewed on an annual basis. The Post Holder will be invited to contribute to this review.

PERSON SPECIFICATION

Skills (all essential)

  • Excellent communication, written and oral.
  • Computer literate, experience with Microsoft.
  • Ability to work to tight deadlines.
  • Ability to work as a team member.
  • Good interpersonal skills including good telephone manner.

Qualifications

  • Evidence of Numeracy and Literacy (essential)

Experience

  • Experience of work in an office environment or of work in contact with the public (desirable).

Personal

  • Understanding of the ethical principles of the firm.
  • Willingness to participate in the day to day running of an office.
  • Tact
  • Ability to remain calm and professional.
Award Winning Solicitors firm based in the North East
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Deadline: 16-07-2024

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