Quality Manager

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Summary The Quality Manager will lead the quality assurance effort to help move to a world class manufacturing site able to meet demanding customer requirements. The role will direct and coordinate quality improvement program, by giving adequate support to the manufacturing process and obtain process data in order to drive improvements, improve profitability and reduce scrap. The Quality Manager also manages the improvement of both Health & Safety and our Environmental impact by deploying ‘Best Practice’ systems. The Quality Manager is one of high visibility within the group, and with OEM customers, therefore there will be the requirement, on occasion, to travel varying global locations to build strong ‘face to face’ relationships. Duties & Responsibilities: Staff Management Compliance Manager, Warranty & service Manager, Quality Engineers, H&S, Quality Technicians and Customer Acceptance Line (CAL) operators. Procedures This role is responsible for overseeing all business, Quality, H&S & Environmental management systems and procedures. Company Requirements Responsible for managing the Quality Dept to achieve the required performance results aligned with the company’s strategy “Top Brand” and customer specific requirements. Lead the team through effective communication, coaching & recognition. Undertake appraisals, performance management and identify training needs. Communicate and share the company’s quality philosophy to key personnel in the company. Ensure that the Company’s Business Management Systems (ISO9001/14001/18001), procedures, standards & documents are achieved and maintained, meet customer requirements, and align with international standards, legislation & regulatory requirements. To prepare and present a monthly Senior Management Report detailing statistical quality control & the performance against KPI’s for Safety, Quality and Environment. To prepare the monthly Quality Report for our parent company (head office). Investigate and record customer complaints regarding product performance, specifications, and reliability. Key in front end New Product Introduction (NPI) & design, ensuring an APQP approach to building quality into new product & processes using tools such as: QFD, DFMEA, PFMEA, SPC, PPAP sign off including: PSW, Control plans, MSA etc. To lead, coach & oversee all root cause investigations on key quality issues following the structured 8D approach, utilising 6 sigma & SPC tools. Key in reviewing & signing off all product & process changes such as, alternative raw materials, tooling requirements, process changes, test plans, and product qualification requirements. Refine & develop the existing product warranty & returns policy and prepare and manage Warranty Agreements and monthly warranty expenditure. To lead & chair the monthly Quality Review Meeting to ensure progress & maintain improvement momentum. Chair the monthly Health & Safety committee meeting and support the H&S Officer in his objectives & improvements. To manage departmental budgets in line with planned levels and business variations. Implement quality training programs for key quality & manufacturing personnel and supply chain partners. Ensure the appropriate calibration of all quality equipment on the shop and in the central inspection dept. Continually looking to enhance our measurement systems via new techniques & technology and their integration into the process. Work with purchasing & logistics to integrate quality standards as part of the Service Level Agreements for customers and core suppliers. Perform any other duties/tasks within the skills & capability of the incumbent, as instructed by the Operations Director. Authority Levels The Quality Manager position is a pivotal Senior Management position, one of high importance to ensure we improve & maintain our product Quality & reliability, as well as ensuring compliance with Quality, Environmental & H&S regulation, and legislation. This position reports directly to the Operations Director but must escalate to the Managing Director occasionally and will be expected to communicate directly to head office & OEM customers on quality related issues. Personal Requirements Essential

Excellent Senior Management leadership experience & skill, demonstrated experience in coaching and developing individuals (ability to motivate & influence others). Strategic thinker, with strong analytical skills (attention to detail), with good verbal communication skills & process management understanding. Relevant degree level qualified with 10yrs experience in quality assurance management. Strong working knowledge/experience of ISO9001/14001/18001 compliance. Strong technical background, with working knowledge & experience of APQP, Six Sigma, precision machining & finishing, castings, and assembly. Computer Literate: word, excel, PowerPoint. Desirable

Qualification/Experience in Operational Excellence & Lean Manufacturing. Black belt in Six Sigma with working knowledge of Statistical software (Minitab, SPC excel etc). Experience of working in an automotive Tier 1 or Tier 1 supplier environment. Experience of mobile and industrial hydraulic product. Project management qualification