Quality Assurance Administrator

Job content

Be part of something amazing! Come and join the NGP Family!

NGP is the fastest growing company in the North East growing from £10mill to over £50mill turnover in the last 4 years with offices in Gateshead, Leeds, Paris, Dallas and Malta. It’s a dynamic, fast- moving family business that embodies the cliché work hard play hard.

YOUR PACKAGE

• SALARY: Starting from £19000 - £22000
• HOURS: 9-5 (Flexibility required)
• LOCATION: Gateshead
• JOB TYPE: Permanent

YOUR BENEFITS

• 23 days annual leave + Bank Holidays (PAID!) + DECEMBER OFF!
• PRIZE Giveaways
• ​Training, development and opportunities of career progression
• ​Fun, friendly and dynamic work environment
• VIP Festival Tickets
• Quarterly colleague events
• Health and Wellbeing discount, perks and access to 1-2-1

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YOUR ROLE:

As a Quality Assurance Administrator, you’re responsible for ensuring a company complies with its outside regulatory requirements and internal policies. In short, you’re responsible for making sure that NGP plays by the rules. The revenue that that the sales operations put on the board is legitimate and consolidating with contracts with customers through email or telephone communication.

As a busines we pride ourselves on being fully compliant with all regulations set out by the suppliers that we work with.

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DUTIES AND RESPONSIBILITIES:

• Keep up to date with, and understand contracts criteria for different suppliers
• Monitor compliance with regulations and internal policies such as max commissions on contracts
• Ensure that your findings from sales call are recorded and followed up with management so that any issues can be corrected
• Investigate irregularities and non-compliance issues
• Educate employees on regulations and any impact on the organisation if these aren’t complied with
• Report back to business functions on current risk and compliance performance
• Highlight or escalate areas of concern such as any patterns that will emerge from sale calls, contracts etc
• Contribute to robust and effective compliance controls within the organisation
• Review marketing materials, presentations and websites to ensure compliance with regulatory requirements
• Assist in the gathering of internal information in response to regulatory requests
• Perform various general administrative duties (such as file creation and maintenance of ongoing administrative projects)
• Collaborate with other departments to create a culture of compliance.
• Ensure they comply with all company operating policies and procedures

WHO YOU ARE:

• Critical problem-solving ability. You’ll have a keen eye to spot out anomalies and understand the procedure in correcting the issue.
• An ability to analyse and interpret information quickly.
• Attention to detail.
• Adaptable to change within the internal policies or the external market.
• Team player
• Ability to articulate concise, upwards feedback to key stakeholders to ensure they are aware of any trends or risks
• Able to remain calm under pressure

EXPERIENCE/QUALIFICATIONS

• Prior experience in a compliance role
• Knowledge of the energy Industry preferred
• Excellent verbal and written communication skills.
• Ability to work within a team and independently.
• Experience with Computer systems and CRM Systems including outlook, excel, word

WHY US

We are global energy services provider. We have built one of the largest, dependable networks in the Utility sector. We provide expert and disciplined advice in procurement, energy services, and technology. We provide energy services to tens of thousands of clients globally.

You’ll have the opportunity to make real positive changes.