Quality Administrator - 12 month Maternity Cover

Job content

Job Overview

About The Role

A fantastic opportunity to join an award-winning company. With Favourable shift patterns to allow an excellent work life balance. We offer great internal development opportunities, Employee discount along with a growing list of other perks including simply health and a pension plan…..

As our Quality Administrator you will work closely with the Quality Team whilst maintaining strong links with all Driver Account Managers to help with all types of communication to drive and improve the skills and engagement of our sub-contractor crews.

Here’s What You Can Expect To Be Doing

Our Quality Administrator will ensure a high and effective level of communication is provided to DAMS and depots and our self employed contractor crews and will play an active role in supporting and driving this.

• different areas of the business.
• To support current Telematics campaign - with best driver /worst driver messages
• To help produce bespoke Powerpoint presentations for TV displays in depots
• Including Esendex - Echo digital comms for Driver Surveys and fast response KEY WORD messages.
• To maintain and keep up to date Soti/Mobi Control - HHT Pop Up messages for drivers
• To keep a log of all digital and print communication with drivers (SMS, Push Notification- Pop Ups)
• To help produce monthly publications like Facebook Feedback and DriverLife Magazine and other publications
• To assist on Quality Audits of Driver training and Compliance paperwork
• To assist with any compliance reporting if needed
• To keep a log of any external training being provided to self employed drivers ie. (CSCS)
• To support any comms involving multi crew leaders
• To keep an accurate log of all substitutions

WHAT WILL I BE EXPECTED TO DELIVER?

• Support any comms being issued to assist training and compliance and where necessary keep an accurate log.
• To be able to measure the effectiveness of the comms being produced.

Experience

• Able to remain calm and focussed under pressure
• Able to solve problems independently
• Able to communicate effectively at all levels
• Excellent working knowledge of word, outlook and PowerPoint
• Excellent working knowledge of Excel including macro and pivot tables

A Few Things About You

As our Quality Administrator you will be genuine and passionate about achieving and maintaining the highest quality standards possible across our depots and be able to work under pressure. An open and approachable person, you will work closely with the Quality team whilst maintaining a strong link with the DAMS whilst having a flexible approach to working hours in order to support the business.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

25 days holiday (Excluding Bank Holidays)

At least 5% contribution pension scheme*

Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.