QA Technician Manager

QA Technician Manager

About our culture

The Works is such a welcoming place to… well… work! Our atmosphere is supportive, friendly and inclusive. A second home-from-home where you can be your best and authentic you.

We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners!

It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work. If you’re the kind of person who is as ’crafty’, ‘caring’ and ‘can-do’ as we are, then this is the kind of culture for you.

About the role

Our buying team are currently on the look-out for a QA Technician Manager to join the Buying Team. Reporting into our Head of Buying, you’ll be responsible for all things safety and compliance and ensuring products meet set guidelines, within a tight timeline. You’ll have communication with third party suppliers and conducting quality control investigations.

You’ll act as the technical brains within the team, assisting the rest of the buying team with their technical issues and advising them on product QA where needed.

Key Responsibilities

• Investigating root causes of complaints, making corrective action plans.
• Evaluating products for safety & legal compliance, developing products to tight deadlines.
• Working with test laboratories to arrange testing & auditing, keeping up-to-date schedules and tracking progress.
• Gathering supplier data, communicating with suppliers domestic and international.
• Hands on quality control investigations (recording findings, writing summary conclusions).
• Assisting the Buying team in resolving technical issues.

Knowledge, skills & experience

• Good evaluation & investigation skills, understanding of manufacturing and product safety.
• Have a Scientific approach to work with an understanding of standards an advantage.
• Clear report writing, articulate, able to present findings briefly but clearly.
• Some project management skills an advantage.
• Experience in data gathering, detailed recording, meticulous attention to detail is a strong asset.

• People skills: approachable, engaging with other colleagues, suppliers, external associates.

Our Purpose

To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

A bit about The Works

We are working towards our ambition of becoming one of the most loved retailers in the UK and the go-to place for reading, learning, creativity and play. We believe in the importance of fun and fulfilment and taking time out to do the things you love.

With 525 stores nationwide and a strong multi-channel proposition, our mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety and quality.

We’re super proud to be certified as two star ‘Outstanding to work for’ via Best Companies for three years running and a Sunday Times 2020 Top 25 Best Big Companies to work for.