Service Designer

☞ Activ

Ver: 104

Dia de atualização: 07-05-2024

Localização: Wembley South East

Categoria: Design - Web Artes / Design Arquitetura / Design de Interiores IT - Software

Indústria: Nonprofit Organization Management Human Resources Government Administration

Posição: Entry level

Tipo de empregos: Contract

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Conteúdo do emprego

About The Job

Activ is undertaking a program of organisational transformation that will change the ways we work and ensure we deliver on our promise of proven pathways to independence for people living with disability. The transformation program will touch every aspect of the ways we operate from our systems, processes and capabilities to organisational culture and how we think about the work we do.

This role is based at Wembley and is a 18 month Max Term contract.

About You

A strong problem solver with an intense curiosity, you are looking for a challenging role to display your excellent visionary skills and provide solutions to match. You are not easily discouraged and you have an unwavering commitment to the outcome and will do what it takes to get there. However you love a great team with a collaborative approach and a great sense of humor, to ensure hard work and fun go hand in hand. So if your up for the challenge, love to identify complex problems, enjoy analysis and driving solutions and of course love to work at pace, we want to hear from you.

Key Duties
  • Undertake workflow, practice and performance analysis across all areas of the business to understand existing practices;
  • Work collaboratively with transformation team members and the broader business to redesign, develop and test new process and practices;
  • Establish frameworks, redesign essential activities that reduce waste, increase efficiency and profit;
  • Deliver solutions to problems and opportunities identified in order to mitigate risk and deliver greater value to the business;
  • Re-engineer process and practice to ensure greater speed, efficiency and end to end accountability, in line with Activ’s strategic aspirations and compliance requirements.
What You Will Need
  • Excellent stakeholder management skills with the ability to influence and gain buy-in;
  • Business and or specific education in their field of expertise.
  • Demonstrated experience and understanding in service and/or process design and implementation;
  • Good understanding of change management principles;
  • Working understanding of Agile methodologies is advantageous;
  • Previous experience in process reengineering and root cause analysis in a large complex organisation is desirable;
  • Formal qualifications in process or project management is desirable;
What We Offer
  • Salary packaging upto $15,900 tax free;
  • Purchased leave / discounted health insurance
  • Professional development opportunities;
  • Flexible work arrangements;
  • Mental health and wellbeing program / EAP.
How To Apply

As part of the recruitment process you will be required to complete pre-employment screening which can include a video interview, employment reference checks, police clearance and Australian working rights check. To apply, please select the ‘apply’ button to submit your resume and covering letter. We look forward to receiving your application.

To deliver the best service for our customers we strive toward a workforce that reflects the diverse community that we support. We are an equal opportunity employer and all qualified applicants will receive consideration for employment.

Activ reserves the right to remove advertising and/or commence the selection process prior to the application close date 05/08/2021.
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Data limite: 21-06-2024

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