Senior Receptionist

Conteúdo do emprego

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Senior Receptionist is a key role. In this role you will be performing a variety of tasks including call management, visitor management and involvement in facilities related tasks across a global scale.
You will be responsible for representing Jones Lang LaSalle in the local and regional business, IFM, and Real Estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

What this job involves
Manage all incoming calls with the potential for call routing from other client locations within the portfolio.
Visitor management such as ensuring a high level of customer service is delivered at all times.
Management of the reception team members.
Support the account & Account Director with administrative tasks.
Oversee meeting room schedules and bookings.
Arrange catering for meetings where required.
Supporting with internal client events (including outside of normal working hours, if necessary and compensated according applicable collective agreement).
Maintain role as primary contact for service requests generated by the client’s staff on the dedicated Corrigo system or via phone.
Manage the dedicated Corrigo system to ensure that tickets are completed within SLA and the system is updated to reflect status.
Assist with the management of vendors and contract management.
First point of contact for landlord queries and escalations.
Procure when needed supplies and equipment to manage the office.
Conduct meeting room and site inspections and report defects as necessary.
Ensure accurate and timely reporting of staff, equipment and systems’ malfunctions and near-misses in both Client’s and JLL’s reporting tools.
Support adherence to environmental and health and compliance.
Support portfolio wide initiatives.
Complete mandatory JLL training as required.
Ad-hoc tasks as required such as supporting the wider account team on a global scale.

Skills and experience:
Strong customer service skills.
Self-motivated person and able to work in a team.
Ability to multi-task and be very well organised.
Strong interpersonal skills with training experience to guide multifunctional teams.
Excellent PC skills, proficient in Microsoft Word, Excel, Outlook.
Interest in continuous improvement and development.
Languages: Must be fluent in English.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!