Regional Sales Manager- North West (Manchester, Liverpool, South Yorkshire)

Regional Manager

Contract Type: Permanent, Full Time

Location: North West, Manchester, Liverpool, South Yorkshire

Salary: £30,291.10

KPI Bonus: Up to 12.75% bonus PA paid quarterly
Up to 2.25% bonus PA paid annually

Additional: Car allowance, fuel card, mobile office/IT equipment

Please view the attachments included on this job ad.

The purpose of this role is to work directly with our client’s Retail and Contact centre Leadership team to drive awareness, confidence and support for the insurance products, to ultimately maximise compliant sales of insurance. This role will deliver face-to-face sales coaching, development and motivation in the regions of Liverpool, South Yorkshire, North West & Manchester. You will be the face of the EE Insurance Programme in your territory and manage all sales performance aspects.

The core responsibilities of your role will be to successfully identify which teams within retail/contact centres need additional support to hit target using the sales figures provided from the client. You will prioritise your time to work with the key teams using coaching, motivation and developing action plans with team leaders/store managers to aid them to improve their presentation rate within the insurance category.

Full training on the insurance products, sales processes and regulatory compliance will be provided on an ongoing basis.

Responsibilities and Accountabilities:

• Hit or exceed new business sales volumes targets for the regions of Liverpool, South Yorkshire, North West & Manchester on a monthly basis. Targets take into account seasonality and will be based on achieving a realistic attachment (conversion) rate of insurance sales to device sales.
• Manage and deliver on-site coaching, development and mentoring support to the retail/contact centre leadership team within your designated territory in order to drive strong insurance sales culture. Assist the leadership team with their own knowledge, confidence & coaching tools to improve their insurance performance within their team/store.
• Regulation is a necessary part of any insurance business – your training and coaching will focus on driving quality as well as quantity to ensure customer needs are put first and we are delivering an excellent customer experience throughout the sales process.
• Diary management, working to pre-agreed visit plans and coordinating with the Channel Performance Team Leader, EE Channel Performance Manager, store/call centre managers and EE HQ as appropriate to ensure minimal disruption to EE core business and maximum effectiveness of each visit.
• Provide remote day to day support to stores and call centres as and when required – you will be the primary point of contact for any queries relating to the insurance.
• Build connections and relationships across the stores and call centres in your territory to develop strong collaboration and support for the insurance products. Always ensuring adherence to the client’s corporate policy, branding requirements and channel engagement rules.
• Deliver Daily & weekly reporting on activities undertaken, productivity and feedback from the stores/call centres to support the continuous of performance of the insurance programme. Share best practices with colleagues from other UK regions and the Channel Performance Team Leader.
• As and when required, input into the design and contents of the Coaching Programme and associated materials, sales aids and tactical incentive campaigns to be implemented in your territory.
• Attend area / regional/national meetings, conferences, roadshows and training from time to time, representing the EE Insurance Programme.
• Report key findings, issues & information from your visit to the EE Channel Performance Team Leader so that issues can be resolved & escalated within a reasonable timescale.

The successful candidate should possess:

• solid experience in a sales training and/or a coaching role of front line sales people;
• demonstrable creativity in the design of sales pitches and handling of customer questions;
• a strong understanding of the challenges and nature of working in a retail and/or call centre environment;
• experience in working in an environment focused on delivering an excellent customer experience;
• a proven track record in engaging and motivating others in order to increase sales – the successful candidate will be confident, personable, approachable and charismatic;
• experience working within a regulated sales environment, preferably telecommunications;
• outstanding verbal communication skills - you will be a strong presenter, comfortable presenting in front of external and internal stakeholders of all levels, on a one to one basis and at regional events;
• a valid driving licence and valid car insurance for business use; and
• a flexible approach, adaptable to change in order to flourish in a fast-paced commercial environment.

Additional Information:

This position carries a high level of autonomy to manage product training within current published client & company guidelines, as such; it requires the jobholder to have an enthusiastic approach, where a track record of high standards can be demonstrated. The jobholder must be independent enough to operate and take full responsibility for their territory and to meet the required performance and conduct levels, to all current published guidelines.

This jobholder of this position will have access to restricted and sensitive business information so the requirement for confidentiality on any matters, which could be deemed sensitive, is absolute.

The dynamic industry within which the jobholder shall work will mean that other duties and responsibilities not specified, will from time to time occur and that the job role itself will change and develop, the jobholder therefore must be prepared to accept a reasonable degree of change within the job role.