Pharmaceutical Technician

Conteúdo do emprego

Dispensing Technician Job Description

To provide a quick, efficient and accurate dispensing of medication to the patients of Online Chemist, and to assist the responsible pharmacist in ensuring effective control of the dispensary activities, also to undertake as required a limited range of reception duties.

Main Duties and Responsibilities

Dispensing

· · To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the responsible pharmacist.

· · Take orders and requests for medication from the patient by all means available to the patient

· · Check colleagues dispensing

· · Ensure Controlled Drugs (CDs) are ordered, handled, recorded appropriately

· · Meeting and greeting patients politely, handing out prescriptions to patients or their representative, checking the patients name and address

· · To collect NHS prescription charges due and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient

· · Dispense private prescriptions, calculating cost to the patient, ensure records of private prescription and charges are kept appropriately, issue receipt to the patient to show VAT charges

· · To ensure that all monies received or handled on behalf of the pharmacy are appropriately stored and banked and a record kept of all financial transactions

· · Ensure all prescription money is balanced daily and queries resolved at the time of balancing, and sufficient change is available

· · Give advice on HC1 forms or prepayment forms to assist patient with costs

· · If patient is in dispute regarding NHS prescription fees, issue the patient with a receipt to reclaim fees completing all details correctly and endorsing with our practice stamp, and advising the patient how to make the refund

· · To endorse all prescription forms as appropriate, collate and forward the forms to the administrator for processing prior to sending off to the PPA

· · To operate efficient stock control appropriate to the needs of the pharmacy with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock

· · Checking goods received and recording batch numbers/expiry date/price. It is essential figures are correct as we have a “livestock” control system

· · To return incorrect, damaged goods to wholesaler.

· · To promptly forward all invoices and dispensary related correspondence to the accounts department

· · Daily ordering of appropriate quantities of stock via the wholesalers’ computer link system, and prescribing.org using alternative wholesalers should there be any problems with stock items

· · To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions

· · Stock shelves, fridge etc. using stock rotation method (old to the top and new to the bottom)

· · To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order

· · Ensure the dispensary area remains tidy and in an organised manner

· · Disposing of patient returned medications using the yellow/Blue burns bin, any CDs to be disposed of following procedure

· · To take prompt action in response to any drug alert bulletins that may be received from time to time

· · To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record

· · To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate

· · Preparing Compliance Aid/Blister packs

· · Ensuring sufficient stock of prescription pads, labels, blister packs, bags, drug boxes and bottles, spoons and syringes, records updated when necessary.

· · Monthly out of date drug stock report, removing stock from the shelf and updating computer records and re-ordering when necessary

· · Monthly out of date vaccine/injectable stock report, removing stock and updating computer records and re-ordering when necessary

· · Remove uncollected prescriptions from the collection shelves if not collected after 2 months or preparation, updating computer records and returning items to stock

· · Bi-monthly check stock in the CD cupboard to the CD record book, destroying any patient returns only

· · Ensuring all items are ready for the delivery service marking prescription bags to highlight any addition items i.e. fridge, CD etc.

· · Ensure palliative care packs are kept stocked and ready to use when needed, the drugs for these packs are on computer stock records and is included in the out-of-date reports completed monthly

· · To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service Reception

· · Ensure an effective and efficient reception service is provided to patients and any other visitors to the pharmacy

· · To use computerised appointment system to book, cancel and amend appointments.

· · Deal with all general enquiries and queries from patients and general public and all other callers to the pharmacy, both face to face and by telephone in a courteous, confidential and efficient manner.

· · Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are directed to the responsible pharmacist

· · Explain pharmacy arrangements and formal requirements to new patients passing all completed registration forms to admin to be entered on to the system ASAP.

· · Advice patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

· · Enter patient information on to the computer as required.

· · Make and serve refreshments for clinicians

· · Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.

· · In liaison with the administrator responsible, maintain adequate supplies of office stationery as appropriate for the reception area.

· · Check and record the fridge temperature daily

Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

o Ensure telephone is diverted to the Out of Hours service

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the company directors.

Confidentiality

· · In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· · In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, pharmacy staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· · Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in

accordance with the pharmacy policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the pharmacy Health & Safety Policy, the Health & Safety Manual, and the pharmacy Infection Control policy.

This will include:

· · Using personal security systems within the workplace according to pharmacy guidelines

· · Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· · Making effective use of training to update knowledge and skills

· · Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

· · Actively reporting of health and safety hazards and infection hazards immediately when recognised

· · Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role

· · Undertaking periodic infection control training (minimum annually)

· · Reporting potential risks identified

· · Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· · Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with pharmacy procedures and policies, and current legislation

· · Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· · Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the pharmacy as part of this employment, such training to include:

· · Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· · Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality

The post-holder will strive to maintain quality within the pharmacy, and will:

· · Alert other team members to issues of quality and risk

· · Assess own performance and take accountability for own actions, either directly or under supervision

· · Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· · Work effectively with individuals in other agencies to meet patients’ needs

· · Effectively manage own time, workload, and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

· · Communicate effectively with other team members

· · Communicate effectively with patients and carers

· · Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services

The post-holder will:

· Apply pharmacy policies, standards, and guidance

· · Discuss with other members of the team how the policies, standards and guidelines will affect own work

· · Participate in audit where appropriate

Job Type: Full-time

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor’s (preferred)

Experience:

• Pharmacy: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person