IT Service Desk Analyst

☞ Adria Solutions

Ver: 104

Dia de atualização: 11-05-2024

Localização: Manchester North West

Categoria: Tecnologia da Informação

Indústria:

Tipo de empregos: Permanent

Salário: £36,000 a year

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Conteúdo do emprego

On behalf of our award-winning client based in Manchester, we are recruiting a talented IT Service Desk Analyst. As an IT Service Desk Analyst, you will take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents.

The Service Desk Analyst will be responsible for:

  • Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized
  • Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
  • Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
  • Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
  • Display leadership in the area of specialization, e.g., championing new features and best practice

The Service Desk Analyst will have the following:

  • Problem-solving skills with the ability to adopt a logical approach to solving problems.
  • Solid experience working within Microsoft Azure technologies and platforms.
  • Solid knowledge of Microsoft operating systems.
  • Good understanding of applications (or equivalent system externally) in one or all of the following:
    • SharePoint
    • MS Office suite and Windows 365 applications
    • Microsoft Azure
    • Microsoft Intune/Endpoint Manager
  • Microsoft Certification – Desired.
  • Telephony – Mitel – Desired.
  • SDI Service Desk Analyst – Desired.
  • Powershell
  • Power Automate

Benefits

  • Flexible working
  • Employee benefits packages to suit your lifestyle
  • Group life assurance
  • Enhanced maternity and paternity pay

How to Apply if You’re Interested in this Job:


IT Service Desk Analyst

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Data limite: 25-06-2024

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