Global Security Operations Centre Supervisor

You will join the Global Security Operations Centres (GSOCs) which act as communication and situational awareness hubs protecting the Firm’s people, assets, and operations.

As a GSOC supervisor you will join a 24/7/365 team providing analysis, incident handling, crisis management, and operational situational awareness in support to the Firm across the region.

Job Responsibilities

• Responsibility for regional situational awareness, gathering information from internal and external sources to provide a common operating picture of events and incidents that may impact the Firm’s people, assets, or operations
• Producing a suite of written products such as regional situation reports, staff and travel advisories, location threat assessments, incident notifications and reports, and incident response communications
• Monitoring and administering travel and event security operations, ensuring all travel to risk destinations is assessed, approved, and provided the required support
• Supporting the firmwide Crisis Management structure administratively and logistically by convening crisis team meetings, minuting calls, and providing written and verbal updates to crisis team members
• Acting as the first point of contact for security, life safety, travel and other related enquiries from across the Firm
• Triaging and/or escalating cases of First Aid and other workplace incidents to the relevant responders and management teams
• Working closely with the Alarm Monitoring Centre (AMC) to manage access and incidents at the Firm’s critical facilities

Required qualifications, capabilities, and skills

• Proven ability to successfully balance a varied and dynamic workload
• Sound geopolitical awareness and an understanding of the threats posed to an organisation’s people, assets, and operations
• Demonstrated ability to produce high-quality written reports or briefs at pace
• Strong and confident communication and customer service skills
• Experience in a Security Operations Centre, crisis management or incident response function, or similar role

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.