Client Advisor

Client Advisor – Real Estate – London - Hybrid

The company: Marsh

Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than 130 countries.

What can you expect?

The Role:

Fantastic opportunity to join a leading, global Broker within theirReal Estatespeciality as a Client Advisor.

The Real Estate practice provides commercial real estate advice and broking solutions to property owners and investors predominantly in the UK and Europe. Working with a wide array of clients including FTSE250 companies, banks, pension funds, investment managers, asset managers and across a large spectrum of asset types such as residential, offices, warehousing and retail ensures a big variety in the day to day role of being a Client Advisor.

Further information surrounding the Real Estate practice can be found here; https://www.marsh.com/uk/industries/real-estate.html

What can you expect?

• Join a diverse team of insurance professionals
• Handle Real Estate risks within a diverse UK and European client base
• Be led by approachable, friendly and professional leaders where your progression and career development goals will be encouraged

What’s in it for you?

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

• Manage renewal strategy activities in conjunction with the Client Executive
• Plan service team work in relation to upcoming renewals
• Request and analyse underwriting information
• Request Claims Reports from the Programme Analysis Team
• Create market presentations and renewal documents ensuring renewal strategy is reflected
• Preparation of client renewal reports
• Manage premium billing, collection, settlement in accordance with Working Capital Management targets
• Prepare and issue renewal documentation including the creation of invoices, evidence of cover documentation and renewal policy documentation.
• Undertake wording comparisons.
• Act as first point of contact within service team for day to day client insurance queries
• Control the resolution of complex client queries, changes in cover and risk
• Review and comment on Indemnity and Insurance contract clauses
• Prepare reports on specific projects
• Host client and insurer meetings in consultation with Placement and Client Executive
• Analyse Client needs and promote Marsh to deliver solutions
• Participate in new business initiatives working with Client Executives as required
• Auditing of colleagues files and producing reports for team leader
• Taking technical insurance projects on behalf of team or whole department
• Undertake specified tasks as directed by management adhering to agreed timescales

What you need to have:

The role will require you to be personable and able to maintain relationships both internally and externally of Marsh. Most of all, the role will require you to immerse yourself in the environment in which our clients operate. You will also need:

• Experience working within the insurance industry
• The ability to manage your workload and the workload of support staff on your accounts
• An awareness of the Client’s business, business issues, insurance programmes and service plans
• Competency in Microsoft Office applications; in particular Excel, and adaptability to become competent in all relevant Marsh business systems.
• Strong people skills to liaise with the various divisions within Marsh to provide Client service solutions.
• Strong attention to detail skills

What makes you stand out:

• Progression in CII studies
• Experience in dealing with property insurance
• Self-motivated and driven to succeed

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people.

With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.