Property Support Administrator - Glasgow

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.

Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Property Support Administrator This is a full-time, permanent position located in the West End of Glasgow. You’ll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £20,000 to £22,000.

What the job involves for a Property Administrator:-

• Handle multi-channel inbound contacts by email and phone and customers visiting our office
  
• Answer specific customer enquiries and requests
  
• Provide information about our services
  
• Arranging access for property visits, including inspection process
  
• Marketing properties; reviewing photography and descriptions, updating landlord registration & EPCs
  
• Work across all portfolio teams assisting them with admin and call handling
  
• Assisting in the management of keys
  
• Review operating software (Reapit, Fixflo, IRE, Hello Report) for information and content to answer customer enquiries
  
• Manage IRE software including, adding, and removing properties, rearranging, and cancelling viewings, adding manual viewings, if necessary, send clients property matches, adding viewers and applicants, assigning portfolio teams to properties

We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as:-

• Ideally, you should have at least one year of experience working within an office or an inbound customer contact centre
  
• Computer literate
  
• Friendly professional manner when talking to customers on calls and face-to- face
  
• Able to provide excellent customer service
  
• Great oral and written communications
  
• Good at administration and organisation
  
• Reliable and process driven
  
• Goal orientated
  
• Natural problem solver
  
• Confident at relaying information
  
• Born multi-tasker with the ability to prioritise
  
• Ability to remain calm under pressure
  
• Able to handle complaints and difficult conversations
  
• Excellent time management
• Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes – both written and verbal
• IT proficient
• You must have the current legal right to work in the UK

At DJ Alexander, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.