Property Manager - Slough, England

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle Group are looking for a Property Manager to help the company create the maximum number of sustainable tenancies and increase the number of properties being taken on. Furthermore to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders.

Duties/Key Responsibilities

• Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Pinnacle Group. Identify any support needs for our tenants.
• Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful.
• Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team.
• Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc.
• Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met.
• General administrative and any other duties as required.
• Cooperate with and where appropriate assist other business areas.
• Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end.
• Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back.
• Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users.
• Complete applications to let from potential tenants once offer agreed.
• Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily.
• Ensure all landlord & tenant enquiries via telephone, web, email etc. are logged on the internal IT system & appointments booked in the diary.
• Match marketed properties to suit tenant requirements.
• Complete a visual inspection checklist and advise landlord on improvements required that will promote lettings.

Skills Required

• Effective execution and implementation of operational processes and compliance (in relation to property management, maintenance, health and safety, environmental policies or general duty of care)
• Proven experience in a customer- facing role
• Has experience of client negotiations and account management
• Has experience with handling and resolving complaints effectively
• Previous experience working within property management or lettings environment
• Good understanding of residential landlord responsibility
• Good understanding of housing support needs
• Good knowledge and understanding of managing costs effectively
• Computer literate with ability to use word processing tools
• Ability to produce clear, concise and objectively written paperwork
• Able to work on own initiative within defined guidelines
• Ability to problem solve and manage difficult customers
• Full UK driving licence and access to own car for business use, including business insurance cover
• Enhanced DBS / Disclosure Check

Pinnacle Recruitment (Services) strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

DIO Mock