Property Manager

Job content

The Property Manager is responsible for the Day-to Day management of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. Specific responsibilities are detailed below. The role of the

Property Manager is varied, and additional tasks may be added at any time.

Position within organisation

• Reports to Regional Property Manager

Key Responsibilities

• To carryout development inspections as necessary to ensure Trinity Estates Management responsibilities are met.
• To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
• To effectively manage the relationship with the customer, this includes but is not restricted to: o Responding to customer queries via Telephone, Email and Letters. o Work with and build positive relationships customer formed groups such as RA’s, RMC’s, RTM etc. o To report to each client on a regular basis regarding the ongoing management of the development. o Attending meetings with customers and clients as required.
• Ensuring development management strategies are produced, met and reviewed on a regular basis.
• Ensuring development information is produced and distributed as necessary.
• Ensuring Customer complaints are resolved effectively and in a timely manner.
• To liaise with our Accounts department to ensure accurate financial management of the
• development.
• Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
• To ensure all works undertaken by contractors are of suitable quality and cost effective.
• To ensure all Health & Safety and Industry legislation is adhered to.
• To actively source new business opportunities.
• Manage developer clients to encourage New Business opportunities for Trinity.
• To build effective working relationships with in-house departments such as the Property
• Coordinators, Property Accountants etc.
• To ensure all monthly reporting is completed accurately and in a timely manner.
• To support other Property Manager colleagues when necessary.
• To support and deputise for the Regional Property Manager when necessary.
• To sign off invoices for works undertaken as necessary.
• To effectively manage ad-hoc projects (such as redecorations) as required.
• To manage, update & promote the web portal service both internally and to all property owners.
• To ensure Trinity Estates business reputation is protected at all times.
• To attend head office on a quarterly basis.

Person Specification – Property Manager

Essential Skills

• Must have at least 2yrs previous experience in a managerial position
• Must have at least 3yrs experience in the residential property management sector
• A proven track record in customer services
• Must have a full UK driving license (maximum 6 Points)
• Must have intermediate computer skills in Microsoft packages
• Must have negotiation skills
• A proven track record of budgeting and account management
• Previous experience of contract management is essential
• Knowledge of the residential property management sector
• An understanding of leasehold property legislation
• Previous dealings with Resident Management Company directors
• Attention to detail
• Fluent levels of English both Oral and Written

Desirable Skills

• Advanced knowledge of Microsoft computer packages
• Previous experience of the Propman computer System
• Effective client handling skills
• An ability to liaise with a range of people

Qualifications & Education

• Educated to ‘A’ Level standards or equivalent
• GCSE grades A-C in English
• Associate level IRPM essential (must be willing to work towards next level of accreditation)
• Relevant industry qualifications
• Customer service qualifications desirable

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking
• Private medical insurance
• Sick pay
• Store discount

Schedule:

• Monday to Friday
• No weekends

Experience:

• Property Management: 1 year (preferred)
• IRPM: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location