Project Support Manager / Workstream Lead

Job content

Independently manage small work streams and liaise confidently with stakeholders. Create and maintain work stream documentation in the form of spreadsheets, reports, minutes and uses applications such as MS Project and excel. Support the Head of IT Programme Management with maintenance of complex programme plans, in electronic format. Complete regular and ad hoc work stream reporting, in electronic format.

Effectively communicate information in relation to work stream throughout the developmental stage. Liaise with 3rd party suppliers and internal/external stakeholders, as required. Provide administrative support for programme/project meetings, taking minutes and circulating papers where necessary. Maintain work stream risk logs, with the ability to identify the need for escalation where appropriate.

Maintain the teams SharePoint area, ensuring information remains up to date and creating new pages/sites as required. Manage, maintain and update the IT PMO document structure in line with department standards. Contribute to the delivery of the MY Digital Future. Persuade staff of the importance of the project, negotiate with and motivate sites on project delivery, including linking in with other initiatives, communicate sensitive information about performance and change, make routine presentations.

Lead on the co-ordination and creation of business cases for IT Services. Provide support for business cases external to IT services. Support the external business cases through the relevant approval processes whilst maintaining service ownership of business case. Support the standardisation of business case financial processes.

Coordinate and provide updates on the progress of the capital programme, including forecasted spend and timely receipt of goods for invoicing. Design, establish and maintain an audit process for documents across the IT PMO. Ensure compliance to required standards across all programmes/projects, such as standard documentation completed in agreed departmental format. Act as Configuration Librarian for the electronic filing structure for all project and programme documentation.

Communicate with all levels of staff across the organisation. Exchange and receive confidential and sensitive information in accordance with Trust policies and procedures. Work as an integral member of the IT Programme Management Office and also the wider IT Services. High level of computer usage, use of VDU more or less continuously.

Proofread and accuracy check documentation, as required. Resolve business problems for users on work streams where there is more than one solution to a problem. Manage own workload and work independently and unsupervised, but able to seek advice from the Head of IT Programme Management and the team as required. Ability to work under pressure and meet conflicting deadlines and targets.

Flexible, well organised and self-motivated. Ability to deal with conflicting workloads. Receive and take messages both electronically and verbally. Support new starters to the team and demonstrate office systems / work processes as required.

Undertake surveys in relation to own work and to programmes/projects as required. Actively participate in all team/departmental events and activities.