Project Quality Coordinator (Linguistic Validation)
View: 107
Update day: 07-05-2024
Location: Nottingham East Midlands
Category: Pharmaceutical / Chemical / Biotech Telecommunications
Industry:
Job content
Job Title: LV Project Quality Coordinator
Location:
UK - Nottingham, Bloxham
About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
RWS Regulated Industries division: provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries. This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation
About The Role:
Under the general supervision of a LV Project Coordination Supervisor or the Department Manager, the LV Project Quality Coordinator assists with routine internal project quality tasks to create error-free, linguistically validated Patient Reported Outcomes instruments. The role performs editing and proofreading of clinical study documents, reconciles discrepancies with internal and external resources as needed and ensures administrative tasks are completed in a timely and thorough manner. The LV Project Quality Coordinator will actively participate in meetings to discuss open and emerging business issues, make recommendations for improvements, and complete special projects as assigned.
Responsibilities:
- Understands and adheres to company Quality Management System (QMS) requirements.
- Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
- Reviews and edits eCOA screenshot files being translated from English to numerous foreign languages in a timely, efficient and accurate manner ensuring all deliverables meet sponsor and eCOA provider specifications.
- Proofreads, edits, and performs quality checks on clinical study documents (e.g. PROs, ClinRos, ObsRos, patient diaries) being translated from English to numerous languages, and documents translated from numerous languages into English.
- Ensures that all assigned project tasks are completed as specified and client deliverables are error-free within established timeframes.
- Ensures all materials needed for shipment are prepared accurately (e.g. correspondence, reports and certifications).
- Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
- Coordinates and communicates with translators, research specialists, in-country/client reviewers, in-house technical production and others as needed.
- Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow.
- Initiates, tracks and receives deliveries between LV staff and external parties as needed.
- Regularly informs internal team members regarding the status of projects and otherwise communicates with project teams as needed to ensure client needs are met and issues are resolved accurately and in a timely manner.
- Contributes accurate and up-to-date data to error logs, tracking spreadsheets and other documents needed to ensure there is a complete overview of the current status of LV projects and that information is readily retrievable.
- Maintains accurate and up-to-date spreadsheets and other documents needed to ensure there is a complete overview of the current status of LV projects and that information is readily retrievable.
- Maintains up-to-date job-related project and client records as needed (e.g. spreadsheets, folders, databases).
- Contributes to a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
- Assists in maintaining and ensuring the reliability of key operating data and databases.
- Completes special projects as assigned.
- Strong organizational skills in a fast-paced, deadline-driven environment
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Fluent communication skills of written and verbal English including English grammar syntax, word usage, and excellent proofreading skills.
- Ability to problem solve job-related issues.
- Ability to work independently.
- Ability to report work orally and in writing as required.
- Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/other production software, CAT Tools, Office 365/Skype).
- A team player who can collaborate effectively with a diverse group of individuals.
- Ability to establish and maintain cooperative working relationships.
- Ability to maintain confidentiality of information regarding company financial and other information.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Quality focus and detail oriented.
Life at RWS- We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.
RWS is an Affirmative Action Employer. Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Deadline: 21-06-2024
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