Project Manager

Duties and Key Responsibilities:

Project Manager will provide project management oversight and act as subject matter expert during the implementation phase of Calero-MDSL’s TEM solutions. The Project Manager will be confident communicating face to face, verbally and via email with the client at all levels of their organisation, challenging the client if required and managing client escalations and expectations to ensure the project is delivered successfully.

• Establish a good working relationship with client team throughout implementation phase
• Management of client expectations against contractual commitments and agreed project scope
• Coordination and ownership of governance meetings with clients, typically a weekly project meeting and monthly steering committee for key stakeholders
• Meeting all KPI’s to satisfaction
• Ensure the positive feedback from customers at the end of each project phase
• Project planning and ensuring all project documentation and tools are completed and up to date
• Coordinating teams to ensure no missed billing milestones or missed deliverables
• Provide testing support and user training
• Submit, triage and track project development
• Coordinate with other departments as needed
• Facilitate IT implementations
• Maintain change management process
• Provide testing support and user training as required

Skills/Experience/Personal Attributes:

• Bachelor’s Degree in Information Technology, Accounting, Business Administration or related discipline
• Minimum 5-7 years of relevant project management experience in a global consulting or corporate environment. Particular preference given to individuals with experience in telecom pricing, contracts, inventory management or IT finance.
• PMP certification desirable but not required.
• A strong work ethic and professional approach
• Experience of a full project lifestyle and understanding of waterfall and agile methodologies
• Ability to deliver exceptional customer service
• Self-starter with drive and ambition and willingness to be accountable and ability to deliver results
• Independent self-starter, quantitative, resourceful, customer oriented
• Strong interpersonal skills with an ability to both work in and to lead diverse teams
• Ability to multi-task, work independently and excel in a fast-paced, high pressure environment
• A strong desire to learn and become an expert in our field
• Strong quantitative and analytical skills
• Excellent verbal and written communication skills