Project Manager

☞ Lionbridge

View: 109

Update day: 11-06-2024

Location: London

Category: Planning / Projects IT - Software

Industry: Marketing Advertising Information Technology Services Computer Software

Position: Mid-Senior level

Job type: Full-time

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Job content

About Lionbridge Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. We provide translation, digital marketing, machine intelligence, creative production, content authoring and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Lionbridge is a US company that maintains solution centres in 26 countries, including UK and Ireland. Local offices include London, Dublin and Bristol. Job description We are looking for an experienced Project Manager to join our team and manage the production of language services for a wide range of clients. As Project Manager, you will be responsible for the day-to-day management of a complex program.

In this role, you will collaborate with internal and external teams, particularly Global Development Centres (GDCs), technology services and management to maintain and improve customer satisfaction, revenue and margin. As well as ensuring quality and on-time delivery, the key focus will be to act as an advocate for new services, improvements and offerings that will further improve customer satisfaction.

Principle Duties
  • Responsible for best-in-class onboarding of new customers with the support of the wider Lionbridge team (Technical Services, Sales, GDCs, Management, etc.)
  • Manage client relationships and serve as primary day-to-day contact for external clients.
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
  • While working with GDC teams, plan and monitor projects to meet deadline, quality and budget requirements. Focus on continuous improvement and cost savings through offshoring and utilisation of global skillsets within Lionbridge.
  • Own and maintain project financials, including revenue recognition, revenue forecasting and billings.
  • Resolve questions and issues in a timely and effective manner for clients and internal teams. Ensure production teams (including GDCs) are equipped to effectively manage standard queries and day-to-day tasks.
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
  • Organize and participate in client meetings (Quarterly Business Review Meetings, etc.)
  • Work with GDC and local teams to coordinate localized content on rapid turn-around schedule to meet client needs for compelling user content according to market sensitivities.
  • Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
  • Contribute to goals and site initiatives by achieving/exceeding program targets.
Requirements

We expect you to have:
  • Proven Project Management experience
  • Previous Localization and/or digital marketing experience
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Deadline: 26-07-2024

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