Project Coordinator

Job content

Who are we?

Croft is a company delivering next generation Unified Communication & Managed Services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres and IT hardware repair. Our clients include Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels and Ted Baker.

We have seen significant growth in the last 2 years and have acquired 17 businesses, with an ongoing strategy to acquire more businesses that are accretive to the group, be it through scale, geography, or adjacent product.

This is a great business to join at an exciting part of its lifecycle. Operating like an entrepreneurial start-up with the security of being a small established business, the environment is fast paced but fun.

As a Projects Coordinator at Croft, you will play a vital role in ensuring the smooth and efficient management of projects related to Unified Communication & Managed Services. Your responsibilities will encompass various administrative tasks aimed at supporting the Projects Team and ensuring successful project delivery.

Key Responsibilities:

• Ordering Hardware: You will be responsible for liaising with the purchasing team to purchase orders for the required hardware needed for different projects. This involves coordinating with suppliers and ensuring timely delivery.
• Raising Purchase Orders (POs): Creating and managing purchase orders will be part of your duties. Keeping accurate records and following the company’s procurement process will be essential.
• Finance Documentation: You will be in charge of submitting completed project works to the Finance department, ensuring that all necessary paperwork is provided promptly.
• Scheduling Engineers: Coordinating with engineers and scheduling their activities for various projects will be one of your tasks. This involves managing their calendars and optimizing their productivity.
• Customer Liaison: You will be the point of contact for customers, providing them with updates on the project’s progress and addressing any queries or concerns they may have.
• Monitoring Communications: Keeping a close eye on project-related emails and tickets and promptly responding to them is crucial to maintaining effective communication within the team and with clients.
• Answering Calls: You will handle incoming calls, directing them to the appropriate team members or addressing basic inquiries as needed.

Desired Skills and Qualifications:

To excel in this role, you should possess the following:

• Clear Communication Skills: Effective verbal and written communication abilities are essential to interact with team members, clients, and suppliers.
• Attention to Detail: Being meticulous in your work ensures that orders, paperwork, and project details are accurate and error-free.
• Analytical Skills: Strong analytical capabilities will help you assess project requirements and manage resources effectively.
• Interpersonal Skills: You should have tact and diplomacy in dealing with colleagues and clients to maintain a positive working environment.
• Customer-Centric Approach: Understanding the importance of customer satisfaction and having a proactive problem-solving attitude will contribute to successful project outcomes.

Shifts and Job Type:

The job is a full-time position, and the shifts may vary based on the requirements outlined by the Projects Manager. The shifts include 8am – 4pm, 9am – 5pm, and 10am – 6pm, all scheduled on weekdays (Monday to Friday).

Education and Experience:

While not mandatory, the following educational and experiential background is preferred:

• GCSE or equivalent (preferred)
• 1 year of customer service experience (preferred)
• 3 years of administrative experience (preferred)
• 1 year of experience in the telecommunications industry (preferred)

Joining Croft presents an exciting opportunity to work in a fast-paced yet enjoyable environment. If you are a vibrant, energetic individual with the required skillset, apply now to be part of our growing Projects Team!

Job Type: Full-time

Salary: £19,000.00-£23,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Harrogate, HG2 8PB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/10/2023
Reference ID: Harrogate Engineer Coordinator