Professional Services Cloud Architect

☞ Genesys

View: 101

Update day: 01-06-2024

Location: Camberley South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: IT Services IT Consulting Software Development

Position: Mid-Senior level

Job type: Full-time

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Job content

Summary Of The Position

Genesys is hiring a Professional Services cloud architect with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our Customer Success and Services team. Your main responsibilities include consulting, designing, and implementing Genesys next-generation customer experience solutions. Get in touch and accelerate your career today!

Major Responsibilities/Activities

  • Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products.
  • Be comfortable leading technical and business discussions both in front of the customer and internally.
  • Architect the solution meeting security and data compliance standards
  • Present and demonstrate proposed Genesys solution features as required. Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary.
  • Work effectively in a team environment, as well as independently to deliver the projects..

Qualifications/Skills
  • Bachelor’s degree in a Cloud technology and Computer Engineering
  • The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
  • Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language and in an additional European language (desirable)
  • As a candidate You have practical experience in the following technology areas:
    • Cloud platforms (AWS, Azure, Google)
    • Cloud technologies such as Redis, Elastic search, Docker, K8S and microservice based solutions
    • Understanding of business cloud transformation and how they relate to customer experience technology
    • Experience with software integration into large and complex environments.
    • Networks and network security concepts (Encryption)
    • Data privacy and GDPR related topics
Desirable Skills in one or more of the following areas:

  • Experience with Cloud Application support & Cloud APIs

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Deadline: 16-07-2024

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