Product & Systems Support Engineer

Job information

Want to contribute to a better world? #PeopleofGEA

As the GEA family is growing, we are looking for a Product & Systems Support Engineer to join our team in Ross-on-Wye. In this role you will provide class leading support to our customers, both internal and external.

Reporting to the Product Support Manager, the Support Engineer will be responsible for:

• Providing technical support for all our products to staff at Ross as well as our customers via the telephone, email, and interactive resources.

• Providing on-site technical support assistance in the correct commissioning, troubleshooting on our compressors, packages, chillers, heat pumps and controls.

• Providing our customers with quotations for Grasso conversion kits (GCK) as well as on site assistance in the installation and commissioning of these kits.

• Liaising with our factories in Holland and Berlin regarding technical questions in relation to compressors, packages, chillers, heat pumps and controls from our customers.

• Managing the warranty register for compressors, packages, chiller, heat pumps and controls and liaise with our client data base on warranty issues.

• Demonstrating and supervising where necessary the dismantling and re-assembly of GEA products to our customers.

• Providing technical guidance for upgrades or replacement equipment

• Analysing control system data from GSC and Omni to identify faults or problems

• Programming of in-house control/automation system (Omni) for customers use

• Opportunities to travel to factories in Europe for training and as part of technical working groups

• Emergency on-site support

• At least 5-10 year refrigeration experience – preferably industrial refrigeration

• Preferably product of component sales or support experience

• Excellent skills in the use of Microsoft Office

• Self-confidence and assurance

• People skills

• Planning and organisation skills

• Networking and negotiating experience

• Be analytical and technically inclined

• Be able to communicate expertly in written and oral form

• Be assertive and professional

• Flexible and mobile when the job demands it

GEA RT Components offer formal training in our factories as soon as normal travel resumes.

• Technical product overview training – covering the product, capacities, features, and applications etc. This can also be delivered by our in house sales team.

• Service training – covering product support topics such as, mechanical diagnosis, stripping and repairing, maintenance etc.

• Controls training Omni – covering fundamentals, right through to basic programming.

• Local training within the workplace, on site and with our experienced colleagues, covering all the above with the facility of having test equipment and a huge library of equipment data

If you have any question or are interested, feel free to reach out to our recruiter Julie at julie.burtin@gea.com. We’re looking forward to hearing from you!