Product Support Engineer

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View: 102

Update day: 28-05-2024

Location: Rochester South East

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Type of contract:PermanentLocation:RochesterOur client is now recruiting a new permanent role for their team based at Rochester. Join our Smart Infrastructure Division within Grid Software as a Product Support Engineer to help them reimagine the world by finding solutions and making the world a smarter place for tomorrow.This role will be based at Rochester, adapting to the company’s hybrid flexible working.Grid Software provides precision metering for the grid, power stations, and renewables with a long history of providing complete end-to-end solutions for high-accuracy networks metering from installation through to operation. With more than 20 years of experience in the industry, the company has developed a reputation for delivering high-quality solutions to tight deadlines. They are an accredited CVA meter operator providing end-to-end metering solutions.The business provides the power and energy industry with several increasingly complex metering and data acquisition solutions. Amongst others, they provide Dynamic System Monitoring, Power Quality, Generator performance monitoring and Operational Metering. These rely on extensive data networking and an increasing focus on Cyber Security. Products may be hardware or software, in-house developed or from third-party suppliers.It’s incredibly important that their people enjoy working here; therefore, they take great pride in having a friendly, helpful, and engaging culture. They also appreciate that development and training is important to many and that’s why they have a supportive environment that invests in their employee’s development, whether that’s Chartership, training or mentoring.Areas Of ResponsibilityReporting to the Product Manager, the position provides the role holder extensive learning and development opportunities towards gaining the background and product knowledge to provide product support and training to internal and external customers.
  • Gain a wide understanding of how the electricity industry works and how their products fit into customer requirements.
  • Assist with providing internal training to Design Engineers / Field teams on their products and solutions
  • Working towards being competent at resolving problems ranging from networks, protocol, interfacing and data issues
  • Creating and maintaining reference and training documents
  • Assisting with configuring systems to ensure compliance with specifications - This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license (or working towards one) is essential.
  • Joining meetings with clients to increase both technical and commercial knowledge
  • Learning through assisting with Factory Acceptance testing (sometimes with customers present)
  • Help with fault finding on systems to determine/resolve hardware and configuration issues
What skills and experience you will bring to the role:
  • HNC or equivalent in an electronic engineering discipline or similar (such as ICT, industrial communications etc).
  • Self-motivated, keen to explore new ideas and opportunities and working unsupervised is essential
  • Keen to learn about Engineering / Electronics
  • Excellent written and spoken English
  • An understanding of Network products - switches, VLANs etc would be desirable
  • Good capabilities with PC applications (standard Windows and manufacturer specific)
  • Some understanding of electronic hardware would be a strong advantage
  • Occasional working away from home may be required on an unscheduled basis so a UK driving license (or working towards one) is highly desirable
  • Strong interpersonal skills to build your own social connections and rapport with internal and external customers.
They’ve got quite a lot to offer. How about you?The company offer a competitive salary and pension scheme, an annual bonus, subsidized gym membership, free on-site parking, 26 days of holiday excluding bank holidays with the option to buy up to an extra week, plus many more perks. They celebrate that their employees are individuals with different wants and needs. With this in mind, they have a flexible benefits scheme where you can tailor your benefits package to suit you.Our client recognises that building a diverse workforce is critical to the success of the business. They strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all applicants.
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Deadline: 12-07-2024

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