Product Specialist- B2B

Job content

Company DescriptionNBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.Job DescriptionThe Product and Delivery team are responsible for successfully implementing new business opportunities or changes to existing services across International Media Operations and our International business units. With responsibility across the Media Operations lifecycle from scheduling & playout to media ordering & fulfilment, the team are experts at delivering new services across the end-to-end workflow. Additionally, the team support and deploy IT Business Systems and solutions used by several International business units. The breadth our responsibility includes:

• Business Development Support & Governance
• Business Analysis & Requirements Capture
• Project Management, Delivery Methodology, Reporting & Accountability
• Product Management, Product Roadmap & Solution Design
• Service Transition, Integration & Change Management
• Workflow Optimisation, Business Process Engineering & Productivity Improvement

Specifically, we are looking for a new Product Specialist to join the NBCUniversal Product team. The Product team are responsible for the software Product portfolio supporting our Networks and D2C business, enhancing a suite of in-house developed applications and managing a set of applications provided by 3rd parties.The Product Specialist role will be part of a team responsible for developing our in-house developed applications that support our business. Will be working with users to solve business problems and enhancing our products in-line with our Product Roadmap.Key Responsibilities

• Act as a Product Owner for an area within the NBCU International Product Portfolio
• Act as a ‘squad lead’ for an area within the NBCU International Product Portfolio, leading a team of 3rd party Solution Engineers, UX designers and QA testers in developing new features and workflows
• Own the roadmap for your area, feeding into an overall roadmap for the NBCU International Product Portfolio
• Following an agile process, lead and own solution design and implementation for initiatives within International Media Operations
• Own and deliver projects/initiatives assigned to you and delegate to your squad as required
• Assist in defining the vision, strategy and roadmap for our software products
• Act as an advisor, SME and consultant to the Head of Product and the IMO leadership team on key decisions
• Act as 2nd line support for Product issues and ensure resolution
• Provide training on our products and workflows
• Ensure that best practice is always upkept for project/product documentation
• Manage any requirements for development within your squad to ensure issues are prioritised effectively
• Produce and maintain documentation about our products and solutions that makes it easy for users and support to understand how they interact and troubleshoot
• Contribute to the Integration and Delivery planning processes, feeding in future requirements for your roadmap and projects
• Ensure that solutions are aligned with agreed technology strategy and architectural principles
• Provide system configuration and integrations to meet project requirements if required
• Ensure the successful implementation and rollout of new services, workflows and products and provide support to end users, operations and support when projects and changes are going into BAU
• Educate teams in International Media Operations and externally in the wider business on new solutions or functionality post project implementation
• Provide effective liaison between technical and non-technical audiences, both internal to NBCU and 3rd parties
• Some International travel may be required

Responsibilities are not limited to the above description and may be modified at any time by the Company.QualificationsEducation and Qualifications

• Degree in a technical discipline desirable

Specific Previous Experience

• Significant experience in Product Ownership and related methodologies
• Broadcast and media workflow experience
• Experience with developing B2B software products desirable
• Experience with launching and managing VOD services desirable

Skills & Behaviours

• Strategic thinker, able to envisage and deliver innovative end to end solutions to support business requirements in a large international media organisation
• Clearly understand the business drivers behind each solution developed and also be able to articulate complex technology solutions in a manner understood by business stakeholders
• Knowledge of broadcast media systems, such as channel, content, rights, asset and subscriber management systems, that support the content management lifecycle for linear broadcast, on demand and OTT services
• Good knowledge of software development methodologies and processes, ideally hands on experience of working with Agile methodologies such as Scrum or Kanban
• Good knowledge of User Experience principles and experience with designing efficient user interfaces preferred
• Experience with release management, including testing new software releases for broadcast systems
• Able to see the big picture while at the same time have a keen eye for detail
• Experience managing senior stakeholders, building buy-in through written and verbal communication
• High emotional intelligence, demonstrating self-awareness, self-control and ability to lead and inspire others
• Proactive with excellent interpersonal, written and verbal communication, planning and time management skills
• Proven ability to work to deadlines, prioritise, and perform as part of a team to meet project objectives
• Methodical, organised and have a hands-on approach
• Self-motivated and able to work using your own initiative
• Confidence to assess a situation and take action
• Experience with delivering in a project environment
• Able to multi-task
• User of Jira and Confluence

Additional InformationNBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.