Process Coordinator

This is a flexible role that will involve the individual to be proactive, well organised and able to effectively engage with a wide range of stakeholders to ensure processes are reviewed, updated and promoted on an ongoing basis.

A central operational role acting as a shared service to the wider Property Management business line.

Key deliverables

• Overall ownership of the Property Management business line processes, maintain a central database of processes and ensuring they are reviewed and updated in accordance with business line requirements.
• Maintain process documentation to consistent level of detail and required quality.
• Strive to deliver updated process documentation in line with the process review plan agreed by Property Management Operations Board (PM Ops).
• Conduct process workshops with all relevant stakeholders in line with the process review plan.
• Support Subject Matter Experts (SME’s) and stakeholders in reviewing their processes.
• Report process review plan progress to PM Ops.
• Contribute towards the promotion of process and communication of process updates to the wider business (including communications, training, presentations etc.)
• Production of ad-hoc process diagrams (for example client specific processes. Urgent process amendments/improvements)
• In conjunction with SME’s, actively look for opportunities to improve efficiency when conducting process reviews.

Key Responsibilities

• Organise and chair process workshops with SMEs and relevant stakeholders, in line with the process plan.
• Scrutinise and challenge SMEs and stakeholders to ensure consistency, accuracy and adequate levels of detail (including statutory and regulatory obligations) are identified and documented.
• Identify and challenge logical inconsistencies within processes.
• Record and collate workshop output in an organised, consistent and accurate manner.
• Plan, coordinate and drive reviews of workshop output to achieve required management sign off.
• Maintain Property Management process documentation ensuring accuracy, completeness, consistency and compliance with Group requirements.
• Work with the relevant stakeholders from across the business line to identify and document process updates and opportunities for improvement and efficiencies.
• Provide management with relevant information, reports, analysis and insight relating to process status and the process review plan.
• Proactively build non-partisan relationships with all teams across Property Management and the business.
• Act as central point of contact for administration, organisation and maintenance of Property Management processes.
• Work closely with the Controls Manager to help identify risks and appropriate controls.
• Provide assistance to maintain consistency of process communication and training including new joiners and process updates.
• Develop a broad understanding of PM processes and how they interrelate including an awareness of key dependencies, touchpoints, inputs and outputs.

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Person specification

• Commercial property management experience/knowledge is desirable but not essential
• Proficient in the use of Word, Excel, PowerPoint, Visio
• Analytical
• Excellent Oral Communication Skills
• Excellent Presentation and written skills
• Organised and detail conscious
• Adaptable approach
• Self-starter
• Stakeholder management

What You Can Expect From Us:

You will be joining a friendly, entrepreneurial and inclusive culture. We are driven by our core values and aim to embody them in all we do. We aspire to be refreshingly different and achieve this through using our unique perspectives, capabilities and expertise. We are bravely ambitious by going beyond what is required of us, and we are successful together; trusting one another and working collaboratively to achieve great results.

We recognise our employees are our most valuable asset, and our benefits scheme, employee engagement opportunities and Learning & Development offerings are our commitment to you and your career with us. We offer personal support, a competitive salary and a fantastic benefits package. If you chose to join BNP Paribas or one of our subsidiaries, we will develop your strengths and fulfil your career ambitions.

BNP Paribas Real Estate, together with its subsidiaries and affiliates, is a leading European real estate adviser with more than 5,400 experts across 36 countries. We take our responsibility to protect the personal information provided to us seriously. The personal information we collect are for the purposes of processing in connection with the company’s recruitment procedure. We will keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.