Process and Systems Manager

☞ Robertson Group

View: 103

Update day: 28-04-2024

Location: Stirling Scotland

Category: Civil / Construction Energy

Industry:

Job type: Full-time, Permanent

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Job content

Overview:
Safety. Knowledge. Pride. We see more than just contracts .

Process and Systems Manager

Location : Scotia House, Stirling
Contract type: Full-time, permanent

Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach. Robertson is one of the largest family-owned construction, infrastructure and support services businesses in the UK. For over 50 years our sustainable growth has enabled us to invest in our business, the future of people and communities, and to deliver on major projects, housing schemes and facilities management for customers nationally. Ultimately, our approach is about making progress safely towards a sustainable future. It’s the Robertson Way.

Your new role:
What you’ll do:

  • Develop and maintain process documentation and workflows to ensure consistency and compliance.
  • Train and support end-users on new or updated business systems and processes.
  • Ensure process accuracy, consistency, and completeness across business systems.
  • Identify and analyse business process improvement opportunities to improve operational efficiencies and reduce costs.
  • Coordinate and maintain key performance indicators (KPIs) to measure system and process performance and identify areas for improvement.
  • Manage the RFM-specific Robertson Management System (RMS) area
  • Work closely with the RFM Quality Manager and Internal auditing teams
  • Train and support end-users on new or updated business systems and processes.
  • Ensure compliance with regulatory and company requirements, including data privacy and security.

What you’ll need:

  • Attention to detail and have excellent problem solving skills;
  • Experience using Microsoft Visio or other equivalent business process visualisation tools
  • Experience of identifying and delivering business process improvements
  • Able to communicate effectively with various levels of stakeholders (internal and external);
  • Conscientious, reliable individual, who is able to work as part of a team and on their own initiative, with a proven ability to organise / prioritise workload;
  • Knowledge of M365 Sharepoint Online (system administration)
  • Ability & experience of; working to tight deadlines, building effective working relationships / influence others, attention to detail
  • Ability and aptitude to challenge work practices and to seek explanations
  • Knowledge and awareness of ISO Business systems such as ISO9001, ISO14001, ISO45001, ISO50001, or ISO27001
  • The successful candidate will require a DBS/Disclosure Check

Who we’re looking for:

Supporting the business in the development and communication of processes and procedures to achieve a standard and compliant best practice which is visible to all employees and customers, as required.The Process and Systems Manager will engage with all departments within the business and manage the adoption of a process driven. The successful candidate will be responsible for identifying areas of improvement, designing and implementing process improvements, and ensuring compliance with regulatory and company requirements.
What’s in it for me:
What’s in it for you?

In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.

Working the Robertson Way

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…

We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

Apply now

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
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Deadline: 12-06-2024

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