Proactive Operations Planner

☞ Lanes Group plc

View: 103

Update day: 13-05-2024

Location: Slough South East

Category: Executive management Production / Operation

Industry: Utilities

Position: Mid-Senior level

Job type: Full-time

Salary: £26,000 - £26,000

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Job content

Apply below after reading through all the details and supporting information regarding this job opportunity.At Lanes Group nothing is more important than the health, safety and welfare of our people and our customers. It’s a major reason we are the UK’s largest independent specialist utility contractor, with a turnover in excess of £540 million, over 4,000 people and a countrywide network of branches.Position:Proactive Operations PlannerLocation:Slough, BerkshireJob Type:permanent, full timeHours:38.5 hours, 4 days on 4 days offSalary:CompetitiveBenefits:23 days holiday; onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support; friendly working environmentResponsibilities
  • To allocate all WNS contract works to Field Engineers which ensures that work is programmed to optimise Field Engineers productivity, within specified geographic.
  • Transferring and recording data into multiple spreadsheets in line with the company’s guidelines and standards to ensure Field engineers are able to complete works on a first time fix.
  • Ensuring that all office enabling has been completed and that Field Teams have all required information & equipment to complete works on first time fix.
  • Communicate with Engineers requirements for works via Salesforce, Email, Telephone & text messaging.
  • To allocate work and meet all Traffic Management and Permit requirements for a geographic area.
  • To be the focal point for all works allocated within the geographic area and ability to re-allocate resources where operational situations arise, without impacting on Customer promises.
  • To escalate operational and customer difficulties to the Planning Manager in a timely manner, which enables solutions.
  • Manage appointments made via CGS procedures and ensure that Customers are kept updated and that engineers attend as agreed.
  • To monitor SLA’s and reduce customer updates/callbacks to zero by ensuring that works are planned effectively and that Customers are updated via outbound.
  • Maintain regular liaison and communication with the Field Engineers and Field Managers to ensure works are planned and completed as agreed.
  • Monitoring email inbox to ensure all data is captured and responding in a timely manner to any emails relating to you or your direct region.
  • To answer all phone calls within the agreed time frame and ensure call handling is completed as specified by the Team Manager for both inbound and outbound.
  • Take responsibility and accountability for your planned works and Customers to drive up customer satisfaction and achieve required dates for all.
  • Ensure all H&S, HR, and other Lanes Group Plc policies are fully adhered to at all times
  • Undertake any other work as reasonably required of you.
We are an equal opportunities employer and welcome applications from under-represented areas of the community.
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Deadline: 27-06-2024

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