Principal Technical Support Engineer

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Principal Technical Support Engineer Salary up to £100,000 Fully remote working arrangements For more information, please email We specialise in designing and delivering networks that excel in a plethora of industries that we serve. We collaborate closely with our network of trusted go-to-market partners to empower our clients in providing outstanding experiences. We concentrate on enabling seamless wireless and wired connectivity across intricate and diverse networks. We operate globally and we are enthusiastic about modernising our business with a sharp focus on enhancing the Customer Experience. Responsibilities: As our Principal Technical Support Engineer, you will play a pivotal role as the primary contact and escalation point for our premium customers. You will take ownership of network issues reported by your assigned accounts. You will be required to restore service and provide problem resolution while maintaining excellent communication and engagement with your customers, field teams, and management. Reproduce customer-reported issues in a lab environment. Collaborate with engineering on new and existing defects, and proactively engaging with customers to support upcoming changes. As a Principal Technical Support Engineer, you will share your expertise through creating articles, guides, and internal training materials, as well as providing coaching and mentoring within the team. Requirements: Excellent written and verbal communication skills A bachelor’s degree in a computer-related field. In depth experience in the networking space with excellent technical knowledge of wireless networking. Extensive experience in an enterprise Technical Assistance Centre environment. Thorough commercial experience in providing technical support to a variety of different audiences Proficiency in resolving complex issues in multi-vendor environments. Over 5 years of experience in handling various networking technologies such as STP, ACLs, VLANs, Multicast, IP, VSP, FOP, ICMP, Stacking, MCT, IPv6, VoIP, SNMP, Port Security, RADIUS, AAA. Flexibility to work staggered work weeks. Benefits: Medical Insurance Fully remote working arrangements Life insurance Saary up to £100,000 Pension scheme What happens next? Please either apply by clicking online or emailing me directly to . For further information please call me on 07719983837 or 01138878355. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Luke Parry. I look forward to hearing from you.