Primary Transportation Manager - Maternity Cover

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

To manage third party operated transportation activities, making sure SLAs are maintained and financial targets are met. Manage communication with internal and external stakeholders; drive continuous improvement. To manage a team of 4 based in Hong Kong and London.

RESPONSIBILITIES

• Manage transportation service providers making sure that the deliveries from/to various Burberry locations are made in a timely manner and withing expectations of internal and external customers.
• Ensure high standards of the services are provided by the 3rd party service providers by making sure performance reports are provided and any improvements/actions are addressed on time.
• Drive continuous improvements across all Transportation areas and ensure the same high standards are maintained by the 3rd party.
• Control the cost of transportation by daily review of operations and exception management.
• Build yearly budget and financial forecasts with financial partner.
• Participate and/or lead vendor selection process and quarterly rates reviews.
• Ensure Transportation / Delivery data accuracy in SAP and other systems when and where required.
• Ensure Standard Operations Procedures are up to date, all parties involved are clear on those Procedures (including external) and version control is in place.
• Investigate and raise any claims with the 3rd party service providers
• Prepare and distribute KPI reports with regards to service providers performance.
• Manage communication with Internal stakeholders (Customer Operations, Customs and Compliance, APP, Legal, Commercial Procurement, Distribution centers, Planning).
  

PERSONAL PROFILE

• University degree or equivalent work experience.
• Extensive experience (more than 3 years) working in managing logistics operations and carrier management.
• Experience in team management.
• Experience in stakeholder management.
• Working knowledge of SAP.
• Advanced excel and numerical skills.
• Fluency in one or more foreign languages is an asset.
• 3PL/4PL model experience is an asset.
• Textile/ Retail industry experience would be beneficial.