Post Office Operations Manager
View: 112
Update day: 07-05-2024
Location: Pontefract Yorkshire and the Humber
Category: Executive management Production / Operation
Industry: Marketing Advertising Retail Financial Services
Position: Associate
Job type: Full-time
Job content
Job DescriptionThe Accountabilities
- Create a customer service led culture which is always striving to improve performance
- Ensure all staff deliver a professional, friendly service to all customers
- Play an active role in the branch with the team
- Maximise opportunities to drive sales and increase footfall
- Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
- Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
- Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement
- Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
- Proven retail experience in a management role
- Working knowledge of profit & loss accounts
- Previous experience of working to and achieving demanding targets within tight budgets
- Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
- Coach and mentor the team to improve performance
- Leading by example and setting high standards for your team
Deadline: 21-06-2024
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