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Platform Support Engineer
View: 106
Update day: 30-04-2024
Location: Kingston upon Hull Yorkshire and the Humber
Category: IT - Software
Industry: IT Services IT Consulting
Job type: Full-time
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Job content
Company DescriptionGiacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.Are you ready to join us in our mission to supercharge UK business growth through technology enablement?Job Description- Department: Platforms
- Salary: up to £27,000 p.a. DOE
- Location: Hull
- Provide 2nd & 3rd Line support to users within the Group of companies.
- Manage support, defect & change requests across the Group of companies.
- Take ownership of issues and incidents, identifying appropriate solutions to bring to resolution.
- Assist in development of platform systems and internal processes.
- Provide the pro-active monitoring of systems to ensure maximum availability and performance.
- Help create and maintain a set of business and technology processes around Incident & Problem Management.
- Be the 1st layer of escalation for support, defect or change issues to help co-ordinate with Product, Architecture and Engineering to help resolve.
- Help drive innovation within your team, Platform Operations, and the wider business.
- A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.
- Proven experience working within customer service, including telephony-based and Microsoft Teams Voice support
- Previous experience of working within a technical background would be preferred
- Knowledge of SQL and ITIL is desirable, however, this is not essential as full training will be provided
- Strong communication skills required - verbal and written
- Team player with ’can do’ attitude.
- Enjoy problem-solving and helping others.
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Deadline: 14-06-2024
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