Platform Engineer (Operations)

Job content

Job Description

Career Family, Level & Title: Technology Services , Universal, Senior Professional/Team Leader

Job Type: Permanent

Closing Date: 24/06/22

Salary: £42-£50k

We have an incredible opportunity to join us here at Phoenix Group as a Platform Engineer to join our Alpha IT Platform Services team.

Who are we?

We want to be the best place that any of our colleagues have ever worked.

We are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise mean that we have a key role to play for our customers, colleagues, and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we’re not done yet.

We’ve seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us.

Flexible working

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it’s joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.

The role

We’re currently recruiting for a Platform Engineer to join our Platform Operations team who focus on the operational ‘run’ of Platforms and Infrastructure services both in Cloud and On-Premise.

Key Responsibilities

• Responsible for providing best practice support and maintenance for platforms and supporting infrastructure including the delivery the following:
• Vulnerability / Security Management
• Backup, availability & Disaster recovery management/capability
• Capacity Management
• Configuration & software updates including patching
• Responsible for providing proactive Monitoring / Tuning of on-prem & cloud workloads and related services to maintain service availability and performance.
• Responsible for performing system administration tasks
• Responsible for trouble shooting cloud / non-cloud infrastructure errors
• Responsible for implementing agreed infrastructure changes and maintenance routines.
• Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure.
• Responsible for identifying operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Responsible for working with Service Delivery function to ensure the delivery into production of new or upgraded platform changes are carried out according to agreed quality processes and schedules.
• Responsible for escalating issues promptly and effectively
  

What are we looking for?

Background in IT Support – preferably in a 3 rd / 4 th line capacity

Positive attitude with aptitude and hunger for growth and learning

Effective communicator

Proven analytical and problem solving

Azure and/or AWS Administration

Experience of working with MS Windows and/or RHEL Linux Server Operating Systems

Active Directory / Group Policy

Backup and recovery technology

Good understanding of core Networking principles

Security Technologies e.g., Vulnerability Management / protection

Why choose us?

Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development, and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you.