Plant & Customer Support Coordinator

☞ Balfour Beatty plc

View: 103

Update day: 01-06-2024

Location: Rotherham Yorkshire and the Humber

Category: Other

Industry: Construction

Position: Entry level

Job type: Full-time

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Job content

About The Role

Balfour Beatty has an exciting opportunity for a PLANT & CUSTOMER SUPPORT COORDINATOR to join our Plant & Fleet business unit.

Role Purpose
  • A key member of the plant team with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines.

What you’ll be doing

You Will Have The Following Accountabilities
  • Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email
  • Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first
  • Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system
  • Follow up on all breakdowns, on hires and off-hires with suppliers/internal worksops and customers to make sure that the request is fulfilled in the agreed SLA
  • Ensure all purchase orders are placed accurately and are completed on time to the customers specification
  • Resolve any invoice/order queries given to them by the Plant Team Leader
  • To innovate ideas and new procedures on how to resolve any issues within the plant department
  • To document all issues relating to the Plant Hire Desk and escalate it to the Plant Team Leader
  • Build and maintain a good working relationship with all other members of the team including suppliers and customers
  • General administration duties within Plant Team
  • Assist with the recommendation to increase/decrease the hire fleet
  • To take ownership of any given task and complete by agreed deadline
  • Complete lost hire register daily on all internal plant failings
  • Maximise the utilisation of the internal fleet by communicating with regional depots
  • Process damages/losses ensuring all evidence is gathered

Who we’re looking for

You Will Have The Following Qualities And Experience
  • A working knowledge of Plant and equipment would be advantageous
  • Previous experience of Procurement and Plant Hire
  • Order placement experience
  • Good IT skills, particularly with Microsoft packages such as Word and Excel
  • Communication skills

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About Us

Balfour Beatty Plant & Fleet Services provides whole life fleet management and plant & equipment hire solutions to the Balfour Beatty Group.

Supplying over 8,000 cars, LCVs, and HGVs, as well as specialist plant and equipment, our teams have an intimate and up-to-date knowledge of the plant and fleet industry.

From specifying bespoke vehicles and equipment, to organising lease agreements, mobilising new contracts and delivering driver risk training, Plant & Fleet supports Balfour Beattys projects across the UK with an industry leading fleet of Zero Harm and sustainably specified equipment. This allows Balfour Beattys contract teams to focus on what they do best successfully delivering essential infrastructure projects.

We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums.co.uk Top Employers’ Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Balfour Beatty is also Gold Award holders in the Ministry of Defence ’Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans and reservists.

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Deadline: 16-07-2024

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