Planning Analyst - Just Eat Takeaway.com

☞ Just Eat Takeaway.com

View: 107

Update day: 07-05-2024

Location: Sunderland North East

Category: Sales

Industry: Information Technology Services Computer Software Internet

Job type: Full-time

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Job content

Concentrix recruiting Planning Analysts for Just Eat Takeaway.com

Department: Customer Services

Reports to: Planning Lead

Location

Sunderland, North-East England

Salary: £34,000

Your contract of employment will be with Just Eat Takeaway.com

The Opportunity

Planning Analysts are responsible for developing/maintaining staff plans to meet the forecast of demand provided by the Capacity planning team. Your role in that process is not only to provide plans to deliver the right number of heads to live operations, but also help to optimise recruitment/training to deliver the “right” candidates for the Operation that are going to meet all relevant success criteria not only in performance, but also in tenure and flexibility.

Key Responsibilities
  • Plan hiring and ramp down needs, phase shrinkage and adapt plans generally for your LOBs to deliver an optimal level of staffing to meet the forecast demand within the budget envelope
  • Analyse trending data to help build accurate assumptions of various Key Metrics including shrinkage, tenure and performance
  • Build close working links with the recruitment and training teams
  • Maintain a high level of quality and accuracy while managing capacity plans for multiple LOBs.
  • You will look closely at the types of people recruited, how they both perform and what tenure they provide, feeding insights back into the recruitment and training teams to improve future selection processes
  • Lead Staffing Calls to discuss Staff Plan with Departments such as Operations, TA, Account Management, Training etc.
  • Implementation & transition of new projects
  • Represent the Workforce Management Team in discussions, providing a resource-focused viewpoint and subject matter expertise
  • Continually seek to improve resource planning processes to deliver improve
outcomes

Required Skills

And Experience

Your Profile & Experience
  • Minimum 1 years’ experience within WFM (Scheduling or Capacity Planning)
  • Experience of working with WFM tools and processes, in particular Teleopti
  • Experience using Google Sheets is very desirable. MS Office: Advanced Excel,
Experience

Using Other MS Applications
  • Excellent written and oral communication skills required to interact with all levels of management & client representatives.
  • Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.
  • Ability to plan well and set priorities based on needs
  • Good decision making skills
  • Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds

Department: Operations
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Deadline: 21-06-2024

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