Physiotherapy Receptionist

☞ Worcestershire Acute Hospitals NHS Trust

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Update day: 11-05-2024

Location: Kidderminster West Midlands

Category: Finance / Bank / Stock

Industry:

Job type: Permanent

Salary: £22,383 a year

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Job content

KEY RESPONSIBILITIES Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants. To meet, greet and direct all patients and visitors to the Department. To make Physiotherapy appointments for new and existing patients. To issue and file current treatment cards each day dealing with DNAs and cancellations appropriately.

To keep all new patient and follow-up treatment slots filled as far as possible. To cancel patients appointments if the Physiotherapist is off sick. To request patients case notes and x-rays from appropriate departments and be responsible for their return once relevant information has been extracted. Participate in the staff development programme and receive annual appraisals.

Comply with Trust policies and procedures. To record monthly statistics re waiting times for treatment. Transfer of patients to other Hospitals as appropriate Registration of all patient details on the Physiotherapy record and information system To maintain an accurate filing system for patient records to facilitate retrieval as necessary. To deal appropriately with the records if patient who has DNAd, informing the referring Practitioner as appropriate.

Maintenance of stationary stocks. Other clerical duties to facilitate the smooth running of the out-patient department e.g. Photocopying maintenance of equipment loan records. Other clerical duties as directed by the Physiotherapy Manager considered appropriate to grade and role.

To participate in co-ordination with the Physiotherapy Manager in a regular review of all duties.
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Deadline: 25-06-2024

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