Personal Travel Planner

Job content

ABOUT US

Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.

Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.

There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.

BENEFITS

• Free car parking nearby
• Pension Scheme
• Private Medical
• Development opportunities, partnered with Dale Carnegie
• Mental Health & Menopause first aiders
• Wellness wall in the office
• 6 weeks- paid sickness
• Discounted Cruise Programme
• 25 days holiday + 8 Bank Holidays
• Bus Discounts

ROLE LOCATION

This role will be based in our office in Southampton on a 3:2 basis with Mondays & Fridays working from home.

BASIC PURPOSE

Providing reservations and guest service support for our guests from our UK, European and Middle Eastern markets both on the telephone and via email.

We are looking for a committed individual who wishes to develop within a growing business and industry.

The ideal applicant will ideally have a travel background, an understanding of the cruise industry and will have worked in a reservations / call-centre environment. The ideal candidate will also ideally have a second language of German.

POSITION RESPONSIBILITIES

• Day to day contact with guests by telephone and email.
• Manage Concierge email inbox and reply to incoming emails in a timely manner.
• Responsible for selling and processing cruise bookings in NVS and managing Sales Force data.
• Drive sales and provide high level of customer service with a commercial focus.
• Share knowledge of the product to increase revenue and improve guest experience.
• Book and amend flights using Sabre.
• Add hotels, transfers and shore excursions to bookings using NVS software.
• Liaise with other departments where necessary.
• Participate, where required in consumer events, exhibitions and ship visits.

EXPERIENCE

SKILLS & KNOWLEDGE:

• Multi-task orientated.
• Computer literate: experience with Microsoft Office is essential, NVS & Sales Force desirable.
• Travel industry and general geographical knowledge.
• Ability to work independently and as a member of a small team is paramount.
• Customer service or Sales background, preferable a minimum of two years’ experience.
• Clear and concise grammar in all written communications and booking notes.
• Organizational and problem-solving skills.
• Ability to perform under pressure.
• Strong communication skills with a professional telephone manner – second language skill of German would be desirable.
• Flexible and adaptable to company requirements.
• Flexibility to work Saturdays and Bank Holidays on a rota basis.

**If you do not hear back from us within 4 working weeks of sending us your application, it means that unfortunately on this occasion you have been unsuccessful**.

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Southampton, SO15 2JU: reliably commute or plan to relocate before starting work (required)

Work Location: In person